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Discord Ban
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Discord Ban

by AndreaDp271 on Wed Oct 27, 2021 7:46 pm

Hi, i recived an attack from hackers and my account started, it self, spamming messages with a dangerous link and you banned it. (Hacked account: AndreaDp271#1525)

For now i have quarantened my account and i'm using a secon account but it has been banned; probably for the ip (idk), can you unban the second account? Andreadp281#5831

AndreaDp271
 
Posts: 4
Joined: Sat Sep 04, 2021 5:06 pm

Re: Discord Ban

by Andon on Thu Oct 28, 2021 1:56 pm

Hello!

I'm Andon, one of the moderators on the discord. We don't see the second account as being banned by us - it doesn't appear in our list of banned accounts, and doesn't appear to be in any logs on our server at all. I'd recommend double-checking to make sure that is the account you're logged into on all your devices, then re-joining via the http://adafru.it/discord link.

Andon
 
Posts: 6
Joined: Tue Nov 25, 2014 3:57 pm

Re: Discord Ban

by AndreaDp271 on Thu Oct 28, 2021 4:07 pm

Hi, when i click the link my discord says: Unable to accept invite.

I attach the error that discord say to me

Note: i'm using the 2° account: Andreadp281#5831
Attachments
Discord error.png
Discord error.png (12.41 KiB) Viewed 75 times

AndreaDp271
 
Posts: 4
Joined: Sat Sep 04, 2021 5:06 pm

Re: Discord Ban

by AndreaDp271 on Thu Oct 28, 2021 4:14 pm

And now, i can say that the first account ( AndreaDp271#1525 ) is cleaned and there is no more virus [changing password and upgrading the security] so now you can proceed with the unban ( yesterday i've checked and it's no more sending spam message to servers and people )

AndreaDp271
 
Posts: 4
Joined: Sat Sep 04, 2021 5:06 pm

Re: Discord Ban

by Andon on Thu Oct 28, 2021 4:56 pm

Hello again!

After digging into things, it looks like there's some funky Discord-side things with bans, and IP is part of that.

As you have re-secured your account, we've removed the ban and you should be good to go. That said, please be mindful of your account and passwords in general. We're more than happy to help someone who's had issues, but if it's something that repeats we do have to keep the safety of our users in mind. If you haven't added two-factor authentication, I'd recommend doing that.

See you on the Discord

Andon
 
Posts: 6
Joined: Tue Nov 25, 2014 3:57 pm

Re: Discord Ban

by AndreaDp271 on Thu Oct 28, 2021 5:00 pm

thank you, and yes, i have activeted the two-factor authentication

AndreaDp271
 
Posts: 4
Joined: Sat Sep 04, 2021 5:06 pm

Please be positive and constructive with your questions and comments.