Good morning. We recently placed an order for quantity (4) of Item P2406 (HDMI 7" Display Backpack no Touch). The invoice number is 1808048. We received the order yesterday and one of them is defective (it does not power on). Would you please issue an RMA to have this item replaced ASAP? This delay is now creating us to be further behind on our project as we have had several issues with previous orders with you and have had to have other RMA's issued.
Thank you.
Debbie
HDMI 7" Display Backpack no Touch P2406B
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- ztechnologies
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- ztechnologies
- Posts: 18
- Joined: Wed May 23, 2018 9:34 am
Re: HDMI 7" Display Backpack no Touch P2406B
Please confirm that you have received a request for an RMA.
Thank you.
Thank you.
- adafruit2
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Re: HDMI 7" Display Backpack no Touch P2406B
hiya is this the same issue as before? or a new/different one
- ztechnologies
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Re: HDMI 7" Display Backpack no Touch P2406B
the display does not power on. We now have 2 that do not work. Would you please issue an RMA for quantity 2 asap?
- adafruit2
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Re: HDMI 7" Display Backpack no Touch P2406B
sure - but did the second one work before and then stop working?
- ztechnologies
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Re: HDMI 7" Display Backpack no Touch P2406B
it was not tested until this morning. all 4 units have now been tested and only 2 of them are working.
- adafruit2
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Re: HDMI 7" Display Backpack no Touch P2406B
ok please email support@adafruit and have them give you a return RMA for those 2
- ztechnologies
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Re: HDMI 7" Display Backpack no Touch P2406B
We received an order of four Touch Displays, P/N 2407 order #1945494-3254737677. One of the Displays will not power on. Please issue a RMA for it.
- adafruit2
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Re: HDMI 7" Display Backpack no Touch P2406B
ztech - sure - email support@adafruit and put an RMA FORPHIL in
Please be positive and constructive with your questions and comments.