Hi
I purchased Adabox 008 directly from Adafruit before Christmas to give to my children as a Christmas gift. The box is great and we have had fun starting to explore what we can build with it. However, yesterday the Circuit Playground Express stopped working - when I plug it into my Windows 10 laptop via USB the green LED comes on but nothing else happens and the laptop doesn't see it as an external drive. I have tried numerous different USB cables and the same problem arises so it isn't a cabling issue. I have also tried plugging it into other laptops and this doesn't work either. I have also tried single pressing and double pressing the reset button, but to no avail. It appears to have stopped functioning altogether.
Is it covered by a warranty, and if so would Adafruit ship a replacement to me please? Or can you suggest something I might be able to do to kickstart it working again?
My order confirmation from December was 1910397-9616607614.
Thanks
Will