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PyPortal doesn't boot
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PyPortal doesn't boot

by shipstone on Mon Mar 01, 2021 3:57 pm

Hi, first time here! Purchased and plugged the PyPort (Adafruit PyPortal Pynt - CircuitPython Powered Internet Display - 2.4" TFT PID: 4465) into my chromebook. Initially, it appeared to work, showing a green light and the PyPortal screen. However, I was never able to get the usb drive to show up on my chromebook. I used the reset button several times (twice rapidly, button down on power up) and it made no difference. I tested with multiple cables without any improvement. At some point in the process the reset to the PyPort screen stopped working, and instead, I got one steady red and one flickering red on the board and nothing on the screen (see attached images).

I then moved to a Windows laptop and the behavior is the same. Suggestions appreciated!

pyportal board with red leds
1.jpg
1.jpg (157.44 KiB) Viewed 75 times


pyportal screen not active
PXL_20210301_180352134 (1).jpg
PXL_20210301_180352134 (1).jpg (280.33 KiB) Viewed 75 times

shipstone
 
Posts: 2
Joined: Wed Feb 24, 2021 4:05 pm

Re: PyPortal doesn't boot

by adafruit_support_carter on Mon Mar 01, 2021 4:41 pm

Try different USB cables. Make sure it is not a charge only cable. Then keep trying the double-press of reset to get into bootloader mode. The red LEDs in the photo are an indication that the board can not see your PC's USB port.

adafruit_support_carter
 
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Joined: Tue Nov 29, 2016 2:45 pm

Re: PyPortal doesn't boot

by shipstone on Mon Mar 01, 2021 8:25 pm

Finally got a cable that worked. Thank you, working now.

shipstone
 
Posts: 2
Joined: Wed Feb 24, 2021 4:05 pm

Re: PyPortal doesn't boot

by adafruit_support_carter on Mon Mar 01, 2021 8:30 pm

Cool, glad it was something simple. Thanks for letting us know.

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Joined: Tue Nov 29, 2016 2:45 pm

Please be positive and constructive with your questions and comments.