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Circuit Playground Bluefruit not mounting
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Circuit Playground Bluefruit not mounting

by katia on Tue Apr 20, 2021 4:42 am

I have a Circuit Playground Bluefruit not working.
It worked few days ago but it is not able to mount.
I already followed the guide at the learning system, installed the FTDI and CH 34x drivers and uninstalled them again. I tried several USB cords (that work with other boards) and other computer. It is not appearing in the usb port list in Mac High Sierra (10.13.6), the CPLAYBOOT is not in Finder when resetting or Arduino. You could see in my image the CPB where all the neopixels stay in red not green when selecting reset.

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katia
 
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Re: Circuit Playground Bluefruit not mounting

by adafruit_support_carter on Tue Apr 20, 2021 11:45 am

Do you get the same behavior with the Circuit Playground Express?

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Re: Circuit Playground Bluefruit not mounting

by katia on Mon Apr 26, 2021 5:55 am

No, the CP express is working well. I tried 2 CP express and 1 extra Bluefruit and they work properly (when resenting go to green). Just that one in the picture stays in red.

katia
 
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Re: Circuit Playground Bluefruit not mounting

by adafruit_support_carter on Mon Apr 26, 2021 10:42 am

Just to make sure - your test with the other CPs is using the same USB cable, PC, USB port, etc?

What was the last thing you did with the CPB before it stopped working?

Are you single or double pressing the reset button?

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Re: Circuit Playground Bluefruit not mounting

by katia on Tue Apr 27, 2021 5:54 pm

Yes, I have some USB cables from Adafruit and they work.
As you can see, the CPB is all red with the same cable and the same way to reset. The CP Express works well.
I also tried one and double pressing to reset. All in red.

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The last code used just the examples from the library.

katia
 
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Re: Circuit Playground Bluefruit not mounting

by adafruit_support_carter on Wed Apr 28, 2021 10:40 am

Weird. The CPB is still generally running OK - there's code that is driving the NeoPixels red. But the red is an indication that the CPB is having issues seeing USB. But all same hardware (USB cables, etc.) works OK with the CPX (green LEDs).

Let's just replace it. Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement Circuit Playground Bluefruit.

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Please be positive and constructive with your questions and comments.