Windows 10 not recognizing device
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- ArtificerApprentice
- Posts: 7
- Joined: Sun Apr 03, 2022 10:10 pm
Windows 10 not recognizing device
I'm trying to connect the device to my windows 10 pc. I have the latest drivers installed. I have tried multiple cables. It gets recognized for a moment then disappears and I can't access it anymore. The lights are all green when I plug it in.
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Windows 10 not recognizing device
What is the device you are trying to attach? Please link to the product page.
- ArtificerApprentice
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- Joined: Sun Apr 03, 2022 10:10 pm
Re: Windows 10 not recognizing device
https://circuitpython.org/board/circuit ... d_express/adafruit_support_carter wrote:What is the device you are trying to attach? Please link to the product page.
- adafruit_support_carter
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Re: Windows 10 not recognizing device
Thanks. That's a Circuit Playground Express.
https://www.adafruit.com/product/3333
To verify the USB cables are good, try using them with something else and verify they can successfully move data.
Then, on the CPX, try double pressing the reset button to put the board in bootloader mode. The NeoPixels should all turn green and you should see a folder with BOOT in the name appear. (are you seeing that folder briefly?)
https://www.adafruit.com/product/3333
To verify the USB cables are good, try using them with something else and verify they can successfully move data.
Then, on the CPX, try double pressing the reset button to put the board in bootloader mode. The NeoPixels should all turn green and you should see a folder with BOOT in the name appear. (are you seeing that folder briefly?)
- ArtificerApprentice
- Posts: 7
- Joined: Sun Apr 03, 2022 10:10 pm
Re: Windows 10 not recognizing device
Cable is fine. I just see the bootfolder for a momentadafruit_support_carter wrote:Thanks. That's a Circuit Playground Express.
https://www.adafruit.com/product/3333
To verify the USB cables are good, try using them with something else and verify they can successfully move data.
Then, on the CPX, try double pressing the reset button to put the board in bootloader mode. The NeoPixels should all turn green and you should see a folder with BOOT in the name appear. (are you seeing that folder briefly?)
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Windows 10 not recognizing device
There a few known possible causes for that. Check here:
https://learn.adafruit.com/welcome-to-c ... -2978448-5
and see if any of those apply for your setup.
If you have access to another PC, try the same test there (double press reset, look for BOOT folder) to see if the behavior is different.
https://learn.adafruit.com/welcome-to-c ... -2978448-5
and see if any of those apply for your setup.
If you have access to another PC, try the same test there (double press reset, look for BOOT folder) to see if the behavior is different.
- ArtificerApprentice
- Posts: 7
- Joined: Sun Apr 03, 2022 10:10 pm
Re: Windows 10 not recognizing device
adafruit_support_carter wrote:There a few known possible causes for that. Check here:
https://learn.adafruit.com/welcome-to-c ... -2978448-5
and see if any of those apply for your setup.
If you have access to another PC, try the same test there (double press reset, look for BOOT folder) to see if the behavior is different.
doesn't show up on other computer. It seems to be in makercode mode. But if open something up in the first second CPLAYBOOT appears it can read but one a moment then it locks up reading. The trouble shooting page did apply to me.
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Windows 10 not recognizing device
If makecode was used, then only a single press of reset is needed to enter bootloader mode.
To summarize the behavior:
* Plug CPX in with known good USB cable
* double (or single) press reset to get into bootloader mode
* a CPLAYBOOT folder appears briefly and/or locks up when accessing
* at the same time, all of the NeoPixels on the CPX are green
* same general behavior repeats on another PC
Is that correct?
To summarize the behavior:
* Plug CPX in with known good USB cable
* double (or single) press reset to get into bootloader mode
* a CPLAYBOOT folder appears briefly and/or locks up when accessing
* at the same time, all of the NeoPixels on the CPX are green
* same general behavior repeats on another PC
Is that correct?
- ArtificerApprentice
- Posts: 7
- Joined: Sun Apr 03, 2022 10:10 pm
Re: Windows 10 not recognizing device
Yes, That is correct.adafruit_support_carter wrote:If makecode was used, then only a single press of reset is needed to enter bootloader mode.
To summarize the behavior:
* Plug CPX in with known good USB cable
* double (or single) press reset to get into bootloader mode
* a CPLAYBOOT folder appears briefly and/or locks up when accessing
* at the same time, all of the NeoPixels on the CPX are green
* same general behavior repeats on another PC
Is that correct?
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Windows 10 not recognizing device
Specifically which mentioned item did you need to deal with? Is there some kind of 3rd party software running on the PC? Do you manage both of the PCs used, so have control of 3rd part software installs?The trouble shooting page did apply to me.
- ArtificerApprentice
- Posts: 7
- Joined: Sun Apr 03, 2022 10:10 pm
Re: Windows 10 not recognizing device
I am administrator on both pcsadafruit_support_carter wrote:Specifically which mentioned item did you need to deal with? Is there some kind of 3rd party software running on the PC? Do you manage both of the PCs used, so have control of 3rd part software installs?The trouble shooting page did apply to me.
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Windows 10 not recognizing device
Do you have access to another non-Windows PC to try? Maybe the same software is running on both?
Do you have any other development boards other than the CPX?
Do you have any other development boards other than the CPX?
- ArtificerApprentice
- Posts: 7
- Joined: Sun Apr 03, 2022 10:10 pm
Re: Windows 10 not recognizing device
adafruit_support_carter wrote:Do you have access to another non-Windows PC to try? Maybe the same software is running on both?
Do you have any other development boards other than the CPX?
I do not
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Windows 10 not recognizing device
You mentioned the troubleshooting page applied to you. Which specific part?
Please be positive and constructive with your questions and comments.