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PyPortal issue - no USB drive for circuit python or uf2 prog
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Please be positive and constructive with your questions and comments.

PyPortal issue - no USB drive for circuit python or uf2 prog

by paks on Tue Apr 02, 2019 9:48 pm

Hi,

I'm having issues with the PyPortal that came with Adabox 011. The portal
starts but doesn't show a disk drive when connecting to the computer. I have
tried different cables and computers and no luck so far. I have other Circuit
Python devices and they show the disk drive when connecting to the computer.
I also double clicked the reset button and the neopixel in the back turns
red and no disk drive either. Also, there is not serial port detected. I
tried the arduino app, but with no serial port available, I cannot reprogram
the pyportal. All the solutions that I find in the forums assume that a disk drive
will show up in the computer. Again, I have tried different computers (two
macbook pro and a Windows 10 machine). Different cables that work (Disk
Drive shows up) when connecting a Circuit Playground Express device. What
else can I do?

Thanks
Cesar

paks
 
Posts: 3
Joined: Thu Oct 11, 2018 10:02 am

Re: PyPortal issue - no USB drive for circuit python or uf2

by adafruit_support_carter on Mon Apr 08, 2019 7:11 pm

Hey, sorry it's not working nicely. Can you clarify what you mean by "it starts". Does it show anything on the display when you power it up?

adafruit_support_carter
 
Posts: 10370
Joined: Tue Nov 29, 2016 2:45 pm

Re: PyPortal issue - no USB drive for circuit python or uf2

by paks on Thu Apr 11, 2019 4:44 pm

When the PyPortal starts, it shows the default app that came preinstalled.

paks
 
Posts: 3
Joined: Thu Oct 11, 2018 10:02 am

Re: PyPortal issue - no USB drive for circuit python or uf2

by adafruit_support_carter on Thu Apr 11, 2019 8:19 pm

OK, so it's not something fundamental like a bad power supply. And it's running what it came loaded with, so it's working to a point. It really seems like a USB cable issue, but you've tried several - including one(s) that are known to work with other boards.

See if any of the known issues here apply in your setup:
https://learn.adafruit.com/welcome-to-c ... n/overview

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Joined: Tue Nov 29, 2016 2:45 pm

Re: PyPortal issue - no USB drive for circuit python or uf2

by paks on Sun Apr 14, 2019 10:54 pm

I read the troubleshooting section about issues with antiviruses and other programs. I used a Windows 10 machine with only malwarebytes. In that machine, I get the following error dialog when I connect the pyportal:
usb.png
usb.png (8.14 KiB) Viewed 31 times
.

paks
 
Posts: 3
Joined: Thu Oct 11, 2018 10:02 am

Please be positive and constructive with your questions and comments.


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