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Difficulty with Lens Holders
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Please be positive and constructive with your questions and comments.

Difficulty with Lens Holders

by Bsh on Mon Oct 07, 2019 12:27 pm

Hello,

I had some difficulty with Adabox 13. I watched the unboxing video:
https://www.youtube.com/watch?v=1IePYEqy4jw and read the steps here:
(https://learn.adafruit.com/adafruit-mon ... ns-holders) to
attach the lens holders. I took care to be gentle with the board, however,
when I powered up the mask after attaching the lens holders, I found that
one screen was non-functional and the other screen is half viewable. I'm
not sure how I would have done anything differently.

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Bsh
 
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Re: Difficulty with Lens Holders

by johnpark on Mon Oct 07, 2019 12:46 pm

Out of curiosity, could you try reseating the ribbon cables? There are two black connectors that can be gently pulled upward ("north" on the same plane as the board) and the ribbons can be wiggled back in place, then reseat the connectors.

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Re: Difficulty with Lens Holders

by Bsh on Mon Oct 07, 2019 1:03 pm

Hi John,

I seated and reseated the cables. There was not a change in status.

Thanks,
Brad

Bsh
 
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Re: Difficulty with Lens Holders

by johnpark on Mon Oct 07, 2019 1:50 pm

OK, please email support@adafruit.com referencing this post and your original order number to have a replacement sent out. I haven't had any problems with the lens holders, but you may want to use longer screws if that caused problems for yours.

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Re: Difficulty with Lens Holders

by michaelmeissner on Mon Oct 07, 2019 11:45 pm

I had a similar problem with the Monster M4SK I had bought before the ADABOX. On that one I felt the screens were not positioned correctly and I attempted to move the display, but I wound up messing it up, and ultimately stopping the 2nd screen from working. Fortunately, I had signed up for the ADABOX 13, and got another M4SK:

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Re: Difficulty with Lens Holders

by johnpark on Tue Oct 08, 2019 11:25 am

@michaelmeissner If one screen is broken on your first MONSTER M4SK, please email support@adafruit.com for a replacement referencing this post and your original order number.

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Re: Difficulty with Lens Holders

by michaelmeissner on Tue Oct 08, 2019 3:12 pm

John Park, just to be clear, I bought the original M4SK on August 15th. I had assumed it was out of the window for replacement. But should I send in the mail to support?

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Re: Difficulty with Lens Holders

by johnpark on Tue Oct 08, 2019 3:47 pm

We will replace it, please email support.

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Re: Difficulty with Lens Holders

by michaelmeissner on Wed Oct 09, 2019 8:07 am

Thanks John. I got the RMA information. Now to wait for it to be back in stock.

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Re: Difficulty with Lens Holders

by michaelmeissner on Tue Oct 15, 2019 4:49 pm

As to be expected, the Monster M4SK is providing to be very popular for this Halloween season.

For those needing replacements, it is helpful to use a mail address that you check on a regular basis. I normally only check my private email when I'm at home. A few days ago, I had subscribed for the back in stock. When I checked my email last night, I got the mail message that it was back in stock at 3:00pm, but by the time I checked around 8:00pm, it was already out of stock once again.

Fortunately Adafruit has restocked again today, and I was able to get the replacement. But the numbers on hand are going done (4 were sold in the last hour or so).

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Re: Difficulty with Lens Holders

by logansgraphicd on Wed Oct 23, 2019 7:05 pm

Hello, I too am having issues with the m4sk from Adabox 013. When I went to assemble the eye lenses, I noticed that the screws included are not long enough. Which is fine, but then when I went to power up the mask again, the right eye stopped working. The backlight comes on, but nothing on the right screen displays. Any idea what I could have done to make the screen stop working? I was extremely gentle with it, but somehow it stopped working.

I tried reseating the ribbon cables for each screen like recommended earlier, but still no luck.

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Order ID: 2136460-5178698750

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Re: Difficulty with Lens Holders

by johnpark on Tue Oct 29, 2019 5:50 pm

Oh no! Please send an email to support@adafruit.com asking for a replacement board to be sent out. Reference this message as well as your original order number.

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Please be positive and constructive with your questions and comments.