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USB-C connector fell off -board no longer functional .
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USB-C connector fell off -board no longer functional .

by djgruver on Tue Jul 27, 2021 6:26 pm

As I gently, and I do mean gently, removed the USB-C cable from my Macropad, the connector came off the board. I can press it back on, but the board will not fully boot. What options to fix?

djgruver
 
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Re: USB-C connector fell off -board no longer functional .

by mikeysklar on Tue Jul 27, 2021 9:33 pm

You are welcome to try your fine tip soldering skills to place it back. If that seems too advanced we can most likely do a replacement. This is a pretty new device so I assume you bought it from us in the last month?

mikeysklar
 
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Re: USB-C connector fell off -board no longer functional .

by Gruver on Tue Jul 27, 2021 11:50 pm

Came in my adabox Monday. Opened it last night. Not sure I have a fine enough tip soldering iron, not to mention the skill gap.

Gruver
 
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Joined: Mon Oct 05, 2015 1:05 am

Re: USB-C connector fell off -board no longer functional .

by mikeysklar on Wed Jul 28, 2021 5:23 pm

No problem. We will replace it.

Please send an e-mail to support@adafruit.com requesting a repalcement macropad. If you can site your Adabox order# and provide a link to this forum thread that would be great.

mikeysklar
 
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Joined: Mon Aug 01, 2016 8:10 pm

Please be positive and constructive with your questions and comments.