0

PYPORTAL RED STATUS
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

PYPORTAL RED STATUS

by lunar8nrgy on Tue Jun 04, 2019 2:00 am

I've had my adabox 011 for a couple months now. I have programmed the pyportal with various learners and have recently had it running with the weather station. I tried to plug it in to my mac and was not seeing the pyportal. I tried to reset by double pressing the reset button but still don't see the device. The STATUS stays at RED solid and the ACT light is blinking red. Please let me know how I can reset.

lunar8nrgy
 
Posts: 8
Joined: Mon Sep 11, 2017 6:49 pm

Re: PYPORTAL RED STATUS

by adafruit_support_mike on Tue Jun 04, 2019 4:16 am

As a sanity check, verify your USB cable by using it to connect some other, known-working device to the computer.

There's a plague of charge-only cables out there with USB connectors at both ends but no wires for the data signals. We see people get caught by them every day.

Just swapping cables doesn't have any diagnostic value, since it's become normal for people to say they had to try three our four cables before finding one that worked.. the record is ten, IIRC. You need the true positive of a working connection to rule out the false negative of a charge-only cable.

adafruit_support_mike
 
Posts: 58911
Joined: Thu Feb 11, 2010 2:51 pm

Re: PYPORTAL RED STATUS

by lunar8nrgy on Wed Jun 05, 2019 4:00 am

Thanks! It wasn't the usb cable... Turns out my mac book had a software update. Not sure why the usb ports was not working but after updating I was able to connect to the pyportal.

lunar8nrgy
 
Posts: 8
Joined: Mon Sep 11, 2017 6:49 pm

Re: PYPORTAL RED STATUS

by adafruit_support_mike on Wed Jun 05, 2019 12:22 pm

Glad to hear you got things working. Happy hacking!

adafruit_support_mike
 
Posts: 58911
Joined: Thu Feb 11, 2010 2:51 pm

Please be positive and constructive with your questions and comments.