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PyPortal Bootup Issue
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Please be positive and constructive with your questions and comments.

PyPortal Bootup Issue

by Parthy on Mon Sep 09, 2019 10:48 am

Hi,
I bought 2 PyPortals and I’m having an issue booting one of the them.

On connecting the USB Cable to the PyPortal, I only see a flick/flash on the display that’s it. Other than that, I don't see any indication of the device is up and running.
No response on double pressing the reset button, No LED and No indication of device detection in the PC.

Since the other PyPortal is working fine. I don’t think any problem with USB Cable or the PC settings. Even then I tried with different USB Cables both in Windows and Mac with no luck.

I reconnected the display flat cable and confirmed that the tabs are down towards the main connector.
Board seems to be normal and I don’t observe any heating issue.

Since I’m having this issue on the first boot itself and USB Drive is not getting detected. I'm not able to upgrade the firmware too.

Is there anything else I can try to resolve this issue?

Attached the screenshots for reference.
Attachments
PyPortal_Front.jpg
PyPortal Front
PyPortal_Front.jpg (170.27 KiB) Viewed 146 times
PyPortal_Side.jpg
PyPortal Side
PyPortal_Side.jpg (73.99 KiB) Viewed 146 times
PyPortal_Back.jpg
PyPortal Back
PyPortal_Back.jpg (449.54 KiB) Viewed 146 times

Parthy
 
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Re: PyPortal Bootup Issue

by dastels on Mon Sep 09, 2019 11:42 am

Did you try double pressing reset to get the PORTALBOOT drive? What happens when you do that?

Dave

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Re: PyPortal Bootup Issue

by Parthy on Mon Sep 09, 2019 9:08 pm

No response on double pressing reset too.

All I see after connecting the USB cable is a quick flash on the display.
Other than that I don't see any indication of the PyPortal is up and running. No LED and No USB Drive detection too.

Parthy
 
Posts: 4
Joined: Fri Sep 06, 2019 10:09 pm

Re: PyPortal Bootup Issue

by sboora on Wed Sep 11, 2019 12:52 pm

Hi,

I am having exactly the same issue. I bought 3 Pyportals and 2 of them are bad.

Here's my Order # 2127714-8039805857.

Thanks,
Satya.

sboora
 
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Re: PyPortal Bootup Issue

by adafruit_support_carter on Wed Sep 11, 2019 6:25 pm

@sboora Please start a new thread for your issue.

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Re: PyPortal Bootup Issue

by adafruit_support_carter on Thu Sep 12, 2019 11:15 am

@Parthy Are you in the US?

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Re: PyPortal Bootup Issue

by Parthy on Thu Sep 12, 2019 9:24 pm

No. I live outside US.

Parthy
 
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Joined: Fri Sep 06, 2019 10:09 pm

Re: PyPortal Bootup Issue

by adafruit_support_carter on Thu Sep 12, 2019 10:21 pm

OK, let's just replace it then. Really odd that it can not even get into bootloader mode. That's a pretty solid fail safe.

Send an email to support@adafruit.com with a link to this thread and you order number and they can send you a replacement PyPortal.

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Re: PyPortal Bootup Issue

by Parthy on Fri Sep 13, 2019 9:05 pm

I will do that.

Thanks for the support.

Parthy
 
Posts: 4
Joined: Fri Sep 06, 2019 10:09 pm

Please be positive and constructive with your questions and comments.