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Black Screen on the PyGamer
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Please be positive and constructive with your questions and comments.

Black Screen on the PyGamer

by KittyKombat on Fri Sep 24, 2021 11:58 pm

I received my PyGamer this afternoon.
The screen remains black and does not sound even after turning on the switch, Start, and Reset.
Did I miss anything? Please help!

Thanks,
Tina
Attachments
0874BB17-6AE2-4CF7-814F-DC62C22AA97F.jpeg
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KittyKombat
 
Posts: 4
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Re: Black Screen on the PyGamer

by dastels on Sat Sep 25, 2021 2:25 pm

Sounds like a backlight problem. There's no easy way to investigate/fix it.

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one PyGamer.

Dave

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Re: Black Screen on the PyGamer

by KittyKombat on Sun Sep 26, 2021 2:01 am

Will do! Thank you so much, Dave!

Tina
KittyKombat
 
Posts: 4
Joined: Fri Jan 11, 2013 3:19 pm

Re: Black Screen on the PyGamer

by KittyKombat on Thu Oct 07, 2021 6:06 pm

Hi Dave,

Thank Adafruit to sent the replacement quickly! I’ve received it. (Attachment-1)
After I hooked it up, the screen remained black. (Attachment-2)

Should I connect it to the computer to upgrade the firmware or place an SD card?

Please help! Thank you!!

Tina
Attachments
70FF887F-8A5E-4E37-8C35-63FCCA4855C5.jpeg
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43BA01EB-F95A-43D4-BD54-1A9E4067FCC7.jpeg
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KittyKombat
 
Posts: 4
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Re: Black Screen on the PyGamer

by dastels on Sat Oct 16, 2021 5:19 pm

Sorry for the delay. The notification mist have slipped by.

Hmm. Have you verified that your USB cable has data connections and isn't a charge/power only cable?

Dave

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Re: Black Screen on the PyGamer

by KittyKombat on Sat Oct 16, 2021 9:28 pm

Thank you for getting back to me!

Should I hook it up with a laptop?
It has no display when I turn it on. The LEDs light up, but the display doesn't turn on.

-Tina
KittyKombat
 
Posts: 4
Joined: Fri Jan 11, 2013 3:19 pm

Re: Black Screen on the PyGamer

by dastels on Sat Oct 16, 2021 11:04 pm

Yes, I would connect it and put something on it. Putting the latest CircuitPython on it will quickly show if the display works.

Dave

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Please be positive and constructive with your questions and comments.