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Support help with Sound Board please
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Please be positive and constructive with your questions and comments.

Support help with Sound Board please

by casey12026 on Wed Dec 01, 2021 11:48 pm

Bought a Adafruit Audio FX sound board (amplifier not headphone version P2210) to use in my child's science project. when I connect it to any of our computers it is not being seen. I have tried to PCs (both Windows 10), and a Mac Mini. The green LED stays lit, the red one flashes for a moment as the board is connected but does not stay lit. I have tried 3 different USB cords (all have all 4 connection pins so should carry data) with the same results.

Science fair is in one week! I am not quite technical enough to know how to reset/flash the board. Other ideas? No obvious soldier issues on the board.

Thank you,
Casey
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casey12026
 
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Re: Support help with Sound Board please

by adafruit_support_carter on Thu Dec 02, 2021 11:55 am

Verify the USB cables are good by using them with something else to move data.

Then, with a known good cable, plug in the board. Does any new device or folder show up on the PC?

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Re: Support help with Sound Board please

by casey12026 on Thu Dec 02, 2021 3:43 pm

Yes the cable works on other devices. When used with the board nothing. It does not show up as a drive or under device manager.

casey12026
 
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Re: Support help with Sound Board please

by adafruit_support_carter on Thu Dec 02, 2021 8:19 pm

Weird. The general behavior looks as expected in terms of the LED lights.

Are you even getting a "some USB thing connected" sound when you plug it in?

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Re: Support help with Sound Board please

by casey12026 on Thu Dec 02, 2021 10:18 pm

No sound, no pop up window, no new device/drive. I even turned off my antivirus program to make sure it wasn't somehow blocking it.

casey12026
 
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Re: Support help with Sound Board please

by adafruit_support_carter on Fri Dec 03, 2021 1:00 pm

OK, let's just replace it. Not sure what's happening. But with a known good USB cable, should at least get some response from the PC - and you've tried multiple PC's as well.

Send an email to support@adafruit.com and link them to this forum post. They can send you a replacement Sound Board.

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Re: Support help with Sound Board please

by casey12026 on Tue Dec 07, 2021 12:33 am

Good news, we did get it working. Had a buddy that could redo some connections for me since we are so tight on time and we got it working now. I cannot even see what connection was interrupted but as it works now I'm not complaining. Thank you for standing behind your product for us, but it won't need replacing.

casey12026
 
Posts: 5
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Re: Support help with Sound Board please

by adafruit_support_carter on Tue Dec 07, 2021 11:33 am

Excellent. Glad you got it working. Any info you can share on what was wrong and what fixed it would be appreciated. We'd be interested and it could be useful for anyone else that might run into this.

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Please be positive and constructive with your questions and comments.