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Brand new PyPortal Pynt not turning on
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Please be positive and constructive with your questions and comments.

Brand new PyPortal Pynt not turning on

by danilod on Wed Apr 29, 2020 9:23 am

Hello there,

I just got a PyPortal and can't seem to turn it on (blank screen, no led). I made sure the connection to the screen is correct but nothing happens.

Any help?
danilod
 
Posts: 6
Joined: Mon Nov 04, 2013 2:10 pm

Re: Brand new PyPortal Pynt not turning on

by dastels on Wed Apr 29, 2020 9:35 am

Double check your USB cable and port or battery (you don't say how you are powering it).

Dave

dastels
 
Posts: 3394
Joined: Tue Oct 20, 2015 3:22 pm

Re: Brand new PyPortal Pynt not turning on

by danilod on Wed Apr 29, 2020 10:22 am

Hi Dave, thanks for the prompt reply.

I've tried to power it through several cables and sources: my Macbook and a USB charger 2.0A / 5.0V
danilod
 
Posts: 6
Joined: Mon Nov 04, 2013 2:10 pm

Re: Brand new PyPortal Pynt not turning on

by danilod on Wed Apr 29, 2020 10:32 am

(I'm sure cables and chargers work)
danilod
 
Posts: 6
Joined: Mon Nov 04, 2013 2:10 pm

Re: Brand new PyPortal Pynt not turning on

by dastels on Wed Apr 29, 2020 11:15 am

Doe pressing or double-pressing reset do anything?

Dave

dastels
 
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Joined: Tue Oct 20, 2015 3:22 pm

Re: Brand new PyPortal Pynt not turning on

by danilod on Wed Apr 29, 2020 11:27 am

No. Tried several times :/
danilod
 
Posts: 6
Joined: Mon Nov 04, 2013 2:10 pm

Re: Brand new PyPortal Pynt not turning on

by dastels on Wed Apr 29, 2020 11:52 am

Sounds DOA.

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one PyPortal Pynt.
Alas, I have no idea when shipping will happen given the current situation.

Dave

dastels
 
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Re: Brand new PyPortal Pynt not turning on

by danilod on Wed Apr 29, 2020 12:44 pm

Thank you
danilod
 
Posts: 6
Joined: Mon Nov 04, 2013 2:10 pm

Re: Brand new PyPortal Pynt not turning on

by danilod on Thu Apr 30, 2020 4:06 pm

Matt @ Pimoroni sent me a replacement.

Thanks!
danilod
 
Posts: 6
Joined: Mon Nov 04, 2013 2:10 pm

Please be positive and constructive with your questions and comments.