Due to high demand expect some shipping delays at this time, orders may not ship for 1-2 business days.
0

magtag won't connect to USB
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Re: magtag won't connect to USB

by danhalbert on Mon Dec 28, 2020 9:26 pm

Thank you for your patience while we worked through the possibilities!

danhalbert
 
Posts: 2379
Joined: Tue Aug 08, 2017 12:37 pm

Re: magtag won't connect to USB

by danhalbert on Tue Dec 29, 2020 5:32 pm

A staff member said he found it was easy not to quite plug in the USB-C plug all the way and get erratic contact. I assume you are pushing it in firmly but just wanted to check.

danhalbert
 
Posts: 2379
Joined: Tue Aug 08, 2017 12:37 pm

Re: magtag won't connect to USB

by porgus on Tue Dec 29, 2020 6:40 pm

Not super familiar with USB-C, but it only goes in up to the purple line in the attached photo.

Plugging it in I don't quite get a firm or solid-feeling connection - It's a little wobbly while inserted (with both USB-Cs I have)
Attachments
20201229_163411.jpg
20201229_163411.jpg (413.73 KiB) Viewed 29 times

porgus
 
Posts: 10
Joined: Sat Dec 26, 2020 4:11 pm

Re: magtag won't connect to USB

by danhalbert on Tue Dec 29, 2020 7:04 pm

Mine wobbles a bit but doesn't have a bad connection. So I think that confirms it needs to be replaced. Thanks for the extra check -- it will help when we help other people.

danhalbert
 
Posts: 2379
Joined: Tue Aug 08, 2017 12:37 pm

Re: magtag won't connect to USB

by sashaT on Tue Dec 29, 2020 8:26 pm

porgus wrote:Thank you for your reply - I just plugged it into my work laptop that uses Windows 10 and it seems to be working fine.

None of the random disconnects, the reset button works as it should, etc.!

I also took a close look with a 17x loupe and the USB-C port looks to be well-connected (to my untrained eye, at least)

Do you have any recommendations for how I could get this level of connectivity on OSX? I've been delaying the update to Big Sur - would you think that might help?

Don't update to Big Sur! People have had problems with it Magtag, hardware issues etc.

sashaT
 
Posts: 40
Joined: Thu Dec 24, 2020 1:06 pm

Re: magtag won't connect to USB

by tannewt on Wed Dec 30, 2020 3:03 pm

sashaT wrote:Don't update to Big Sur! People have had problems with it Magtag, hardware issues etc.


I'm on Big Sur and haven't had any problems. I don't expect it to fix USB issues though. (The MagTag should work fine on older versions too.)

tannewt
 
Posts: 2393
Joined: Thu Oct 06, 2016 8:48 pm

Re: magtag won't connect to USB

by porgus on Sun Jan 24, 2021 12:09 am

Just wanted to post an update - received the replacement MagTag a while back, it's been performing as expected. love it very much!

thank you for your kind and careful assistance.

porgus
 
Posts: 10
Joined: Sat Dec 26, 2020 4:11 pm

Re: magtag won't connect to USB

by danhalbert on Sun Jan 24, 2021 10:40 am

Thanks for the followup! This was an unusual problem, but it's very useful to know it's possible.

danhalbert
 
Posts: 2379
Joined: Tue Aug 08, 2017 12:37 pm

Re: magtag won't connect to USB

by ATlwcb on Mon May 03, 2021 1:27 am

I'm having the same issue as this other user. I have 2 different Magtag's and have tried connecting each to two different macs - a laptop and a desktop. Nothing is showing up on my desktop. Have tried multiple ports. Using the data cable purchased from adafruit to go with the MagTag. On Mac OS 10.14.4.

Very frustrating.

ATlwcb
 
Posts: 1
Joined: Thu Apr 22, 2021 9:59 pm

Re: magtag won't connect to USB

by danhalbert on Mon May 03, 2021 8:29 am

ATlwcb:

Please start a new thread, because it could be a different problem. In your new thread, describe whether you've tried to load software on either MagTag, and whether you've done so by holding down the boot button while pressing reset, etc.

danhalbert
 
Posts: 2379
Joined: Tue Aug 08, 2017 12:37 pm

Please be positive and constructive with your questions and comments.