3 of my 4 QT Pys DOA/not working? Moderators: adafruit_support_bill, adafruit

[LFCutter]

I just got them yesterday and 3 are not showing any LED activity nor windows recognition. It can't be a cable issue because one works with the cable and the same cable works with other boards (Seed Xiao). I also tried a different cable on a different computer to no avail. I visually inspected the boards and not seeing any solder bridges and the diode is properly positioned. Any ideas?

[dastels]

Does anything happen if you double-press reset?

Dave

[LFCutter]

Not responsive to 2x press. The one operating unit does operate as expected by turning green with 2x press.

[dastels]

That's a bother. Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of 3 QtPys.

Dave

[adafruit2]

LC can you tell us the order number from the original QT's and if possible, a photo of hte packaging (it has a Work Order number on it) that will help us track down the issue!

[LFCutter]

https://imgur.com/gallery/WhiXUkJ
Invoice #2477755

[LFCutter]

Any other ideas? Should I just RMA?

[adafruit2]

hiya we QAd all the stock so we should be good to replace now
email support@adafruit with a link to this thread!