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3 of my 4 QT Pys DOA/not working?
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3 of my 4 QT Pys DOA/not working?

by LFCutter on Fri Feb 12, 2021 8:29 pm

I just got them yesterday and 3 are not showing any LED activity nor windows recognition. It can't be a cable issue because one works with the cable and the same cable works with other boards (Seed Xiao). I also tried a different cable on a different computer to no avail. I visually inspected the boards and not seeing any solder bridges and the diode is properly positioned. Any ideas?

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Re: 3 of my 4 QT Pys DOA/not working?

by dastels on Fri Feb 12, 2021 10:10 pm

Does anything happen if you double-press reset?

Dave

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Re: 3 of my 4 QT Pys DOA/not working?

by LFCutter on Fri Feb 12, 2021 11:55 pm

Not responsive to 2x press. The one operating unit does operate as expected by turning green with 2x press.

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Re: 3 of my 4 QT Pys DOA/not working?

by dastels on Sat Feb 13, 2021 1:45 am

That's a bother. Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of 3 QtPys.

Dave

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Re: 3 of my 4 QT Pys DOA/not working?

by adafruit2 on Sun Feb 14, 2021 1:59 pm

LC can you tell us the order number from the original QT's and if possible, a photo of hte packaging (it has a Work Order number on it) that will help us track down the issue!

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Re: 3 of my 4 QT Pys DOA/not working?

by LFCutter on Mon Feb 15, 2021 5:50 pm


LFCutter
 
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Re: 3 of my 4 QT Pys DOA/not working?

by LFCutter on Fri Feb 19, 2021 9:50 am

Any other ideas? Should I just RMA?

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Re: 3 of my 4 QT Pys DOA/not working?

by adafruit2 on Fri Feb 19, 2021 10:49 am

hiya we QAd all the stock so we should be good to replace now
email support@adafruit with a link to this thread!

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Please be positive and constructive with your questions and comments.