Dear Adafruit support,
I just received my Magtag via Digikey but unfortunately there is an issue with the display.
There's a vertical line that is constantly displayed (like a pixel error or similar):
I installed the latest version of CircuitPython and tried different demos but the line remains.
In the forum I found a post about a similar issue (viewtopic.php?f=60&t=175037&p=853201&hi ... ue#p853201) with the advice to check the ribbon cable but it looks ok to me as far as I can tell:
Is there anything I can try to fix this or is this a hardware error and getting a replacement is the only way to go?
Thank you very much in advance!
Magtag display issue
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Please be positive and constructive with your questions and comments.
- adafruit_support_carter
- Posts: 29180
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Magtag display issue
Hmmm. That ribbon cable looks fine. Thanks for the excellent photos. Let's just replace it. I think that's a pretty low level hardware failure without any easy fix.
Send an email to [email protected] with a link to this thread and they can help get you a replacement MagTag.
Send an email to [email protected] with a link to this thread and they can help get you a replacement MagTag.
- tj_berlin
- Posts: 2
- Joined: Thu Apr 29, 2021 6:14 pm
Re: Magtag display issue
Thank you very much for your extremly quick and helpful reply, I have sorted it out with Digikey.
Please be positive and constructive with your questions and comments.