Hi,
I received my PyPortal today and can not get it to power up. I tried multiple working cables and plugged into my MAC and nothing show up. Is there something I'm missing?
I read this older post and it seems to be a similar problem. Tried double clicking reset and had no luck. Any idea what I should do?
viewtopic.php?f=60&t=160591&p=790218&hi ... on#p790218
Here's my Order Confirmation No: 2623211-0452225637
New PyPortal not powering when connecting to USB
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Please be positive and constructive with your questions and comments.
- bubonic
- Posts: 2
- Joined: Mon Aug 02, 2021 6:54 pm
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: New PyPortal not powering when connecting to USB
Have you confirmed that the cable works by connecting to a different device that gets power from the USB connection?
Dave
Dave
- bubonic
- Posts: 2
- Joined: Mon Aug 02, 2021 6:54 pm
Re: New PyPortal not powering when connecting to USB
Yes, I'm able to power my Nest cam with the same cable.
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: New PyPortal not powering when connecting to USB
Please email [email protected] with a link to this thread, your order number, and request the replacement of one PyPortal.
Dave
Dave
Please be positive and constructive with your questions and comments.