New PyPortal not powering when connecting to USB

CircuitPython on hardware including Adafruit's boards, and CircuitPython libraries using Blinka on host computers.

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
bubonic
 
Posts: 2
Joined: Mon Aug 02, 2021 6:54 pm

New PyPortal not powering when connecting to USB

Post by bubonic »

Hi,

I received my PyPortal today and can not get it to power up. I tried multiple working cables and plugged into my MAC and nothing show up. Is there something I'm missing?

I read this older post and it seems to be a similar problem. Tried double clicking reset and had no luck. Any idea what I should do?
viewtopic.php?f=60&t=160591&p=790218&hi ... on#p790218
Usb connection
Usb connection
IMG_4447.jpg (878.47 KiB) Viewed 68 times
Here's my Order Confirmation No: 2623211-0452225637

User avatar
dastels
 
Posts: 15608
Joined: Tue Oct 20, 2015 3:22 pm

Re: New PyPortal not powering when connecting to USB

Post by dastels »

Have you confirmed that the cable works by connecting to a different device that gets power from the USB connection?

Dave

User avatar
bubonic
 
Posts: 2
Joined: Mon Aug 02, 2021 6:54 pm

Re: New PyPortal not powering when connecting to USB

Post by bubonic »

Yes, I'm able to power my Nest cam with the same cable.

User avatar
dastels
 
Posts: 15608
Joined: Tue Oct 20, 2015 3:22 pm

Re: New PyPortal not powering when connecting to USB

Post by dastels »

Please email [email protected] with a link to this thread, your order number, and request the replacement of one PyPortal.

Dave

Locked
Please be positive and constructive with your questions and comments.

Return to “Adafruit CircuitPython”