I received my PyGamer this afternoon.
The screen remains black and does not sound even after turning on the switch, Start, and Reset.
Did I miss anything? Please help!
Thanks,
Tina
Black Screen on the PyGamer
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
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Black Screen on the PyGamer
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- dastels
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Re: Black Screen on the PyGamer
Sounds like a backlight problem. There's no easy way to investigate/fix it.
Please email [email protected] with a link to this thread, your order number, and request the replacement of one PyGamer.
Dave
Please email [email protected] with a link to this thread, your order number, and request the replacement of one PyGamer.
Dave
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Re: Black Screen on the PyGamer
Will do! Thank you so much, Dave!
Tina
Tina
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Re: Black Screen on the PyGamer
Hi Dave,
Thank Adafruit to sent the replacement quickly! I’ve received it. (Attachment-1)
After I hooked it up, the screen remained black. (Attachment-2)
Should I connect it to the computer to upgrade the firmware or place an SD card?
Please help! Thank you!!
Tina
Thank Adafruit to sent the replacement quickly! I’ve received it. (Attachment-1)
After I hooked it up, the screen remained black. (Attachment-2)
Should I connect it to the computer to upgrade the firmware or place an SD card?
Please help! Thank you!!
Tina
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- dastels
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Re: Black Screen on the PyGamer
Sorry for the delay. The notification mist have slipped by.
Hmm. Have you verified that your USB cable has data connections and isn't a charge/power only cable?
Dave
Hmm. Have you verified that your USB cable has data connections and isn't a charge/power only cable?
Dave
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- Joined: Fri Jan 11, 2013 3:19 pm
Re: Black Screen on the PyGamer
Thank you for getting back to me!
Should I hook it up with a laptop?
It has no display when I turn it on. The LEDs light up, but the display doesn't turn on.
-Tina
Should I hook it up with a laptop?
It has no display when I turn it on. The LEDs light up, but the display doesn't turn on.
-Tina
- dastels
- Posts: 15659
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Black Screen on the PyGamer
Yes, I would connect it and put something on it. Putting the latest CircuitPython on it will quickly show if the display works.
Dave
Dave
Please be positive and constructive with your questions and comments.