monster mask rest, usb wont pick up mask

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lm2425
 
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monster mask rest, usb wont pick up mask

Post by lm2425 »

hi everything was going great till i tried to change the look of the eyes, made a few mistakes and the mask froze. could not get into it.
i reset the mask and clear it memory as per instruction. at the moment i am getting this purple snake in the left screen top left.
i cant get into the mask by usb, any ideas ?

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dastels
 
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Re: monster mask rest, usb wont pick up mask

Post by dastels »

The snake generally means CircuitPython is running.

What do you mean by "I can't get into the mask by usb"?

Dave

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lm2425
 
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Re: monster mask rest, usb wont pick up mask

Post by lm2425 »

when the mask is connected to the pc by usb, its does not pick it up , but it does pick it up when the reset button is pressed.

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dastels
 
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Re: monster mask rest, usb wont pick up mask

Post by dastels »

When you reset, how does it "pick it up". Does a flash drive mount?

Dave

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lm2425
 
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Re: monster mask rest, usb wont pick up mask

Post by lm2425 »

when you press the reset it works great after that, it does not pick it up at all tired it with 2 separate usb cabels on 2 different pc's.

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dastels
 
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Re: monster mask rest, usb wont pick up mask

Post by dastels »

OK. But you didn't answer by question.

Dave

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lm2425
 
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Re: monster mask rest, usb wont pick up mask

Post by lm2425 »

the monster mask is connected to the pc by a usb cable, it only shows up as F: circuit boot drive, when you press the reset button twice. after that you can not get access from the pc to the mask.

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dastels
 
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Re: monster mask rest, usb wont pick up mask

Post by dastels »

Have you read and followed the instruction in the tutorial guide to update the bootloader, install CircuitPython to format the flash filesystem/drive, and install eye code? https://learn.adafruit.com/adafruit-monster-m4sk-eyes

Dave

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marcky
 
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Re: monster mask rest, usb wont pick up mask

Post by marcky »

Hi Dave,
i'm in the exact same situation with 2 masks (the first one i've bought and the replacement unit).
dastels wrote:Have you read and followed the instruction in the tutorial guide to update the bootloader, install CircuitPython to format the flash filesystem/drive, and install eye code? https://learn.adafruit.com/adafruit-monster-m4sk-eyes

Dave
I've done all of the instructions on the troubleshooting page you mentioned and tried everything from your documentations in order to make the CIRCUITPY drive re-appear, but nothing works. CircuitPython runs fine, i can access it from Mu editor in safe mode, but the drive never appear. Please help to solve this.

Thank you

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lm2425
 
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Re: monster mask rest, usb wont pick up mask

Post by lm2425 »

rsz_20220516_102732.jpg
rsz_20220516_102732.jpg (156.29 KiB) Viewed 114 times
hi i got the usb to open up the mask but i think there some problems with the files, windows does not give anoth time to open the files and delete but it just crashes. i no its a hazel 1 file that is making it crash and i cant get into it to delete before it crashes.

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dastels
 
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Re: monster mask rest, usb wont pick up mask

Post by dastels »

Have a look at https://learn.adafruit.com/welcome-to-c ... 2978456-26. You might need to use erase_filesystem to rebuild teh flash filesystem.

Dave

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marcky
 
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Re: monster mask rest, usb wont pick up mask

Post by marcky »

Dave, for me the storage.erase_filesystem() command did not work. Any other suggestion? Thank you

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dastels
 
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Re: monster mask rest, usb wont pick up mask

Post by dastels »

You mean did not change the behavior?

Dave

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marcky
 
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Re: monster mask rest, usb wont pick up mask

Post by marcky »

dastels wrote:You mean did not change the behavior?

Dave
Yes, exactly. I tried everything from your documentation, both masks does not load the CIRCUITPY drive.

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dastels
 
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Re: monster mask rest, usb wont pick up mask

Post by dastels »

Anti-virus software will sometimes interfere.

Dave

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