Faulty "Matrix Portal M4" on arrival.

CircuitPython on hardware including Adafruit's boards, and CircuitPython libraries using Blinka on host computers.

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czhangdev
 
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Joined: Mon May 09, 2022 10:30 pm

Faulty "Matrix Portal M4" on arrival.

Post by czhangdev »

My friend had recently bought a "Matrix Portal M4" on the website, but the board had arrived in a faulty condition, the board's fs doesn't show up in file explorer and it wouldn't respond in COM and was flashing red light indicating failure when trying to wipe the board with the UF2 provided on the website. I have already reached out with support on discord, but unfortunately, we weren't able to come up with a solution, and I was offered a replacement by the supports, and was requested to post on the forum for further support.

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danhalbert
 
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Re: Faulty "Matrix Portal M4" on arrival.

Post by danhalbert »

Send an email to [email protected], giving a pointer to this thread and the order number, saying that a replacement has been authorized by me, after diagnosis via discord.

Note about the discord diagnosis: board is reporting "CIRCUITPY drive could not be found or created", indicating (after other testing), that the QSPI flash is faulty in some way.

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