Faulty "Matrix Portal M4" on arrival.
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Please be positive and constructive with your questions and comments.
- czhangdev
- Posts: 1
- Joined: Mon May 09, 2022 10:30 pm
Faulty "Matrix Portal M4" on arrival.
My friend had recently bought a "Matrix Portal M4" on the website, but the board had arrived in a faulty condition, the board's fs doesn't show up in file explorer and it wouldn't respond in COM and was flashing red light indicating failure when trying to wipe the board with the UF2 provided on the website. I have already reached out with support on discord, but unfortunately, we weren't able to come up with a solution, and I was offered a replacement by the supports, and was requested to post on the forum for further support.
- danhalbert
- Posts: 4654
- Joined: Tue Aug 08, 2017 12:37 pm
Re: Faulty "Matrix Portal M4" on arrival.
Send an email to [email protected], giving a pointer to this thread and the order number, saying that a replacement has been authorized by me, after diagnosis via discord.
Note about the discord diagnosis: board is reporting "CIRCUITPY drive could not be found or created", indicating (after other testing), that the QSPI flash is faulty in some way.
Note about the discord diagnosis: board is reporting "CIRCUITPY drive could not be found or created", indicating (after other testing), that the QSPI flash is faulty in some way.
Please be positive and constructive with your questions and comments.