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Adafruit ItsyBitsy 32u4 Not Responding
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Adafruit ItsyBitsy 32u4 Not Responding

by maren on Tue Jun 22, 2021 4:49 pm

We ordered 50 Adafruit ItsyBitsy 32u4 - 5V 16MHz PID: 3677 and some are not working. So far I have opened 13 and 9 not worked. The red light indicator does not show and no response from the ItsyBitsy. I am worried most of my order will not work. I would like to replace any in my order that are not working. I should I keep checking my entire order for other faulty Adafruit ItsyBitsy 32u4 or should I leave the other 37 in the packaging?

maren
 
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Re: Adafruit ItsyBitsy 32u4 Not Responding

by mikeysklar on Tue Jun 22, 2021 6:14 pm

@maren,

Let's take a closer look at some that are not looking before opening more.

Can you select one and we can look at what you are doing to connect it to a PC and test the unit.

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by maren on Wed Jun 23, 2021 11:21 am

Yes, how do you need me to troubleshoot these?

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by maren on Thu Jun 24, 2021 3:45 pm

We are using USB 2.0 Type A Male to SLIM Micro-B 5-Pin Cables. We have not had any issues with these in the past.

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by mikeysklar on Thu Jun 24, 2021 5:37 pm

I don't have any concern about your cable or USB setup if you have been using the same machine / port combination to checkout the ItsyBitsys.

I am curious about what if the bootloader is stuck. Are you able to toggle it with the reset button at all?

https://learn.adafruit.com/introducting ... 2979293-22

Code: Select all | TOGGLE FULL SIZE
If you ever get in a 'weird' spot with the bootloader, or you have uploaded code that crashes and doesn't auto-reboot into the bootloader, click the RST button to get back into the bootloader. The red LED will pulse, so you know that its in bootloader mode. Do the reset button press right as the Arduino IDE says its attempting to upload the sketch, when you see the Yellow Arrow lit and the Uploading... text in the status bar.
development_boards_microcomputers_adafruit_products_uploading.gif
Don't click the reset button before uploading, unlike other bootloaders you want this one to run at the time Arduino is trying to upload

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by maren on Thu Jun 24, 2021 5:50 pm

I used the same power supply and cable with one that works and the red light shows. These other ones I plug with same setup show no red light even after I hit reset.

maren
 
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Re: Adafruit ItsyBitsy 32u4 Not Responding

by mikeysklar on Fri Jun 25, 2021 10:23 am

The most likely explanation is the bootloader is not installed.

Please confirm one more thing and then we can start the replacement process of any non-responding units you find.

When you plug a non-responding ItsyBitsy 32u4 into the machine (PC/Mac/Lin). Does anything appear in the device manager or dmesg output to confirm that a USB connection was made?

We have shipped ItsyBitsy 32u4 units before without a bootloader before and a user provided an easy guide for resolving the issue although it is not something I expect you to go through. Just providing this as an FYI in case you want to try it on a single unit to confirm it resolves the issue.

https://www.designedbycave.co.uk/2020/I ... ootloader/

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by maren on Mon Jun 28, 2021 12:12 pm

Yes, the below images shows appears in device manger.
Attachments
Screenshot (1).png
Screenshot (1).png (422.51 KiB) Viewed 60 times

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by mikeysklar on Mon Jun 28, 2021 4:05 pm

Great. Thank you for that image.

Do you see a different device label when you plugin a working unit from the device manager.

eg. this screenshot says "Atm32U4DFU"

Do the working units have a label difference such as "ItsyBitsy32u4" or something to that extent?

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by maren on Mon Jun 28, 2021 4:20 pm

The working ones I was able to create an automaton with are called USB Serial Device (COM3). I do not have an open ItsyBitsy that works and has not been used to create into an automaton. I did not want to open my entire order if most are not working. Do you want me check my entire order?

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by mikeysklar on Mon Jun 28, 2021 6:07 pm

@maren,

It is up to you if you want to check your entire order or if you would prefer to return them all. The only advantage I see with you checking each unit is that you can have several working ones to use while you wait for the return / replacement process to complete for the remaining units.

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by maren on Tue Jun 29, 2021 11:29 am

I was able to check my order and 27 ItsyBitsy were faulty. How to I go about returning them?

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Re: Adafruit ItsyBitsy 32u4 Not Responding

by mikeysklar on Tue Jun 29, 2021 8:25 pm

@maren,

Thank you for taking the time to review your order.

You can send an e-mail to support@adafruit.com requesting a return for the 27 units which have a suspected lack of bootloader (or other failure). Please include your original invoice# and a link to this forum thread.

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Please be positive and constructive with your questions and comments.