Unresponsive M4 boards

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DaPhM
 
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Unresponsive M4 boards

Post by DaPhM »

HI,

I purchased three matrix portal starter kits from DigiKey, out of these three two are showing the unresponsive board symptoms. I have yet to receive a reply to the email I sent to DigiKey about eight days ago so in the meantime I am posting here in case someone at Adafruit can solve my problem.

How do I get replacement boards, or is it somethig I can fix myself ?

Thanks,

PhM

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adafruit_support_carter
 
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Re: Unresponsive M4 boards

Post by adafruit_support_carter »

Let's start by double checking what you are seeing. What does unresponsive mean? Not seeing folders show up? No LEDs? etc.

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DaPhM
 
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Re: Unresponsive M4 boards

Post by DaPhM »

Same thing as other people here :

- Power LEDs on, 5V and 3V measured ok.
- No USB device showing up in the device manager.
- No pixel dust demo showing up on the LED panel.
- USB cable and IDE setup are known to be ok, I can upload an run my own stuff.

All three LED panels are fine, tested with the one board that is working.

That's pretty much it.

PhM

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Re: Unresponsive M4 boards

Post by adafruit_support_carter »

Thanks for the additional information. Are you in the US? Asking for potential RMAing of these boards.

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DaPhM
 
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Re: Unresponsive M4 boards

Post by DaPhM »

I am in Canada, I purchased these from DigiKey. I got an email from them, they are wondering what they should do, I guess they will have to coordonate things with you guys.

PhM

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Re: Unresponsive M4 boards

Post by adafruit_support_carter »

OK, let's just replace them then.

Send an email to [email protected] with a link to this thread. They can send you two (2) replacement Matrix Portal boards (PID 4745). Let them know you originally ordered these from DigiKey as well and they can work with you on that.

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DaPhM
 
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Re: Unresponsive M4 boards

Post by DaPhM »

Hi,

Received, tested, both boards ok,

Thanks,

PhM

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adafruit_support_carter
 
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Re: Unresponsive M4 boards

Post by adafruit_support_carter »

Cool. Glad the replacements are working. Thanks for letting us know.

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