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Unresponsive M4 boards
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Please be positive and constructive with your questions and comments.

Unresponsive M4 boards

by DaPhM on Fri Oct 15, 2021 7:03 pm

HI,

I purchased three matrix portal starter kits from DigiKey, out of these three two are showing the unresponsive board symptoms. I have yet to receive a reply to the email I sent to DigiKey about eight days ago so in the meantime I am posting here in case someone at Adafruit can solve my problem.

How do I get replacement boards, or is it somethig I can fix myself ?

Thanks,

PhM

DaPhM
 
Posts: 4
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Re: Unresponsive M4 boards

by adafruit_support_carter on Mon Oct 18, 2021 3:15 pm

Let's start by double checking what you are seeing. What does unresponsive mean? Not seeing folders show up? No LEDs? etc.

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Re: Unresponsive M4 boards

by DaPhM on Mon Oct 18, 2021 6:29 pm

Same thing as other people here :

- Power LEDs on, 5V and 3V measured ok.
- No USB device showing up in the device manager.
- No pixel dust demo showing up on the LED panel.
- USB cable and IDE setup are known to be ok, I can upload an run my own stuff.

All three LED panels are fine, tested with the one board that is working.

That's pretty much it.

PhM

DaPhM
 
Posts: 4
Joined: Fri Oct 15, 2021 6:56 pm

Re: Unresponsive M4 boards

by adafruit_support_carter on Tue Oct 19, 2021 11:49 am

Thanks for the additional information. Are you in the US? Asking for potential RMAing of these boards.

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Re: Unresponsive M4 boards

by DaPhM on Tue Oct 19, 2021 5:12 pm

I am in Canada, I purchased these from DigiKey. I got an email from them, they are wondering what they should do, I guess they will have to coordonate things with you guys.

PhM

DaPhM
 
Posts: 4
Joined: Fri Oct 15, 2021 6:56 pm

Re: Unresponsive M4 boards

by adafruit_support_carter on Tue Oct 19, 2021 5:29 pm

OK, let's just replace them then.

Send an email to support@adafruit.com with a link to this thread. They can send you two (2) replacement Matrix Portal boards (PID 4745). Let them know you originally ordered these from DigiKey as well and they can work with you on that.

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Re: Unresponsive M4 boards

by DaPhM on Sun Oct 24, 2021 2:37 pm

Hi,

Received, tested, both boards ok,

Thanks,

PhM

DaPhM
 
Posts: 4
Joined: Fri Oct 15, 2021 6:56 pm

Re: Unresponsive M4 boards

by adafruit_support_carter on Mon Oct 25, 2021 2:40 pm

Cool. Glad the replacements are working. Thanks for letting us know.

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Please be positive and constructive with your questions and comments.