Error Uploading code

[KeyboardDR]

So we bought 2 of these: https://www.adafruit.com/product/3677 (ItsyBitsy 32u4 - PRODUCT ID: 3677) so that we could auto enroll our chromebooks at the school I work at. 1 of the 2 works completely fine. However, the other get's an error that reads

Code: Select all

Error uploading, check if the selected board is currently available. 

If you need pictures of it I can get them, they're just too large.

[mikeysklar]

Hello KeyboardDR,

There are three likely possibilities here:

1. Make sure you are selecting your exact board from the Arduino IDE. There is a 3v and 5v version with a 8MHz and 16MHz option.

2. There is a required Windows driver depending on your Win version.

https://learn.adafruit.com/introducting ... rduino-ide

3. You must be using a valid USB Data cable. You can verify it with another microcontroller or USB storage device if you are unsure, but a random USB charge only cable is the most common reason for a board not being detected.

[KeyboardDR]

I have the correct board.

It's not a driver issue as I can program the other exact same model just fine.

cable is good as I used it for the other itsybitsy.

[mikeysklar]

Gotcha.

Since you have two units and one works and the other does not (I assume on the same chromebook setup for both) we will get you a replacement if you qualify. When did you purchase these boards and was it through Adafruit?

[KeyboardDR]

I work for a school and it arrived July 2nd but we don't do the ordering. We're assuming it was ordered a week before that date. If you need concrete times I can see if I can get them.

[KeyboardDR]

Also, an unrelated note but my timestamps are incorrect. That lost post I sent was around 9:23am. I checked my timezone setting in my account and it is correct. It's set to Eastern US. Just thought I'd let you know.

[mikeysklar]

Our timezone stuff is not functional in the forums. Apparently it is a rather complicated issue to resolve.

If you can get the order# for your Itsy Bitsy's you can send an e-mail to [email protected] and link them to this forum thread with the order# in the e-mail and they will send you a replacement board.

[KeyboardDR]

Ok thank you very much! I'm trying to acquire the order number now.