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Adafruit Monster M4SK screen issue on arrival
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Please be positive and constructive with your questions and comments.

Adafruit Monster M4SK screen issue on arrival

by andy404 on Sat Jul 11, 2020 3:43 pm

Hi all,

Hopefully I have the correct forum. This is my first time posting!

My Monster M4SK arrived today and looks like it will be great but I think one of the screens has a fault. I powered it up, using the optional battery pack, and as you can see from the photo/video (https://www.youtube.com/watch?v=6w_w_IcBZw8) the right screen appears to be faulty.
monster-m4sk.png
Faulty right side screen?
monster-m4sk.png (872.28 KiB) Viewed 39 times

I made sure the battery was fully charged just in case and tried it with a power adapter but the same thing happens.
The "Contact Us" page directed me here for faulty items. Hoping someone can advise.

Many thanks,
Andy

andy404
 
Posts: 4
Joined: Sat Jul 11, 2020 3:14 pm

Re: Adafruit Monster M4SK screen issue on arrival

by dastels on Sat Jul 11, 2020 5:35 pm

Flip it over and compare the two display connectors. The way the cables are seated in the connectors should be the same. Feel free to post a photo of the back.

Dave

dastels
 
Posts: 3480
Joined: Tue Oct 20, 2015 3:22 pm

Re: Adafruit Monster M4SK screen issue on arrival

by andy404 on Sun Jul 12, 2020 12:54 pm

Thanks Dave, that's a good thought but they look the same to me. I gave it a little push to see if it wasn't fully seated but it made no difference.
Please see the photos below.

Larger photo: https://photos.app.goo.gl/tw6cf4ZvYNbbb7xC9
Attachments
m4sk-3.png
m4sk-3.png (700 KiB) Viewed 29 times
m4sk-2.png
m4sk-2.png (830.79 KiB) Viewed 29 times
m4sk-1.png
m4sk-1.png (427.7 KiB) Viewed 29 times

andy404
 
Posts: 4
Joined: Sat Jul 11, 2020 3:14 pm

Re: Adafruit Monster M4SK screen issue on arrival

by dastels on Sun Jul 12, 2020 2:31 pm

That look fine. Maybe back the black "holder-inner" out a bit and reset the cable, push the black bit in again. Worth a try.

Dave

dastels
 
Posts: 3480
Joined: Tue Oct 20, 2015 3:22 pm

Re: Adafruit Monster M4SK screen issue on arrival

by andy404 on Mon Jul 13, 2020 9:43 am

Is there a knack to getting the connector out? I've tried pulling on it with my fingernail and a using a credit card and it doesn't seem to want to budge. I'm worried about breaking or scratching anything!

andy404
 
Posts: 4
Joined: Sat Jul 11, 2020 3:14 pm

Re: Adafruit Monster M4SK screen issue on arrival

by dastels on Mon Jul 13, 2020 11:44 am

Seems secure them :) Might be jammed even.

Anyway, let's get you one that works.

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one Monster M4SK.

Dave

dastels
 
Posts: 3480
Joined: Tue Oct 20, 2015 3:22 pm

Re: Adafruit Monster M4SK screen issue on arrival

by andy404 on Mon Jul 13, 2020 1:32 pm

Thanks Dave, email sent!

andy404
 
Posts: 4
Joined: Sat Jul 11, 2020 3:14 pm

Please be positive and constructive with your questions and comments.