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Matrix Portal M4 can't find MATRIXBOOT
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Matrix Portal M4 can't find MATRIXBOOT

by jsnebben on Fri May 21, 2021 4:23 pm

I'm following the matrix portal M4 setup instructions and can't get the MATRIXBOOT drive to appear. I've tested my usb c cable with another device and that worked for data connection. When I try doubleclicking the reset button the neopixel doesn't turn on at all instead of turning red or green like the Install CircuitPython step mentions. Any idea what else I could be missing?

jsnebben
 
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Re: Matrix Portal M4 can't find MATRIXBOOT

by dastels on Fri May 21, 2021 5:53 pm

Do you see the CIRCUITPY drive?

Dave

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Re: Matrix Portal M4 can't find MATRIXBOOT

by jsnebben on Sat May 22, 2021 11:59 am

No I don't. There's no new drive that shows up

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Re: Matrix Portal M4 can't find MATRIXBOOT

by dastels on Sat May 22, 2021 3:39 pm

Do you see any activity on the NeoPixel or LED at all?

Does a serial port show up for it?

Can you upload a sketch (e.g. blink) from Arduino?

Dave

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Re: Matrix Portal M4 can't find MATRIXBOOT

by jsnebben on Sat May 22, 2021 4:41 pm

I get no activity at all.

No serial port shows up.

I'm not able to upload a sketch from arduino.

jsnebben
 
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Re: Matrix Portal M4 can't find MATRIXBOOT

by dastels on Sat May 22, 2021 4:59 pm

Is this with the MatrixPortal on it's own with nothing connected to it?

Dave

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Re: Matrix Portal M4 can't find MATRIXBOOT

by jsnebben on Sat May 22, 2021 5:24 pm

I've tried it both connected to and disconnected from a 64x32 rgb led matrix and had the same result

jsnebben
 
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Re: Matrix Portal M4 can't find MATRIXBOOT

by dastels on Sat May 22, 2021 5:40 pm

OK. It sounds dead.

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one MatrixPortal M4.

Dave

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Please be positive and constructive with your questions and comments.