Defective Matrix Portal M4 (x2)

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COLOURANDSHAYPE
 
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Defective Matrix Portal M4 (x2)

Post by COLOURANDSHAYPE »

RMA'd a unit that was locked on 5v and 3v, could not reset with switch or by jumping the reset pin to ground.
Original unit was not detected on USB bus on windows, linux, or mac os.

Replacement unit has same issues (same as the following link).
viewtopic.php?f=62&t=183748&p=892745#p892745

It appears that maybe this batch has a few defective units.
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dastels
 
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Re: Defective Matrix Portal M4 (x2)

Post by dastels »

Go ahead and email [email protected] with a link to this thread, your order number, and request the replacement of two Matrix Portals.

There was a glitch, but it's been dealt with.

Dave

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