0

Grand Central reset button not working
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Grand Central reset button not working

by kgrove on Sun Jun 13, 2021 4:07 pm

I try to hit the reset button, but it does nothing. I've also tried double pressing to get it to boot loader, but still nothing. My computer does recognize the device, I just have to unplug and plug it back in every time. Super frustrating. Any suggestions?

Thanks in advance

kgrove
 
Posts: 50
Joined: Wed Feb 17, 2021 4:51 pm

Re: Grand Central reset button not working

by franklin97355 on Sun Jun 13, 2021 4:19 pm

does your button seem solid? Make sure the solder pads are good. Did it work or was it inoperative from the start?

franklin97355
 
Posts: 21960
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Grand Central reset button not working

by kgrove on Sun Jun 13, 2021 4:46 pm

It was working and now it is not. Soldering points look fine.

kgrove
 
Posts: 50
Joined: Wed Feb 17, 2021 4:51 pm

Re: Grand Central reset button not working

by franklin97355 on Sun Jun 13, 2021 5:51 pm

When did you buy it?

franklin97355
 
Posts: 21960
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Grand Central reset button not working

by kgrove on Sun Jun 13, 2021 8:45 pm

March 12th

kgrove
 
Posts: 50
Joined: Wed Feb 17, 2021 4:51 pm

Re: Grand Central reset button not working

by franklin97355 on Sun Jun 13, 2021 9:56 pm

OK, unfortunately we only have a 30 day warranty but I'll see if anyone has an idea on troubleshooting.

franklin97355
 
Posts: 21960
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Re: Grand Central reset button not working

by franklin97355 on Sun Jun 13, 2021 10:20 pm

Contact support@adafruit.com with a link to this thread and they will authorize a replacement.

franklin97355
 
Posts: 21960
Joined: Mon Apr 21, 2008 2:33 pm
Location: Lacomb, OR.

Please be positive and constructive with your questions and comments.