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PyGamer won't connect over USB
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

PyGamer won't connect over USB

by kamvedbrat on Sat Jan 04, 2020 4:07 pm

I have two pygamers, and one won't connect to our PC's as a USB device. It just stays on the digikey game screen, and doesn't switch to the bootloader screen.

I have tried swapping out the USB cable with another that was verified to work with our second pygamer, and also tried connecting it to a different PC as well, but couldn't get it to connect in either case.

Also, these were both purchased in the summer when pygamer first released, we held off on opening the second one as it was a holiday gift, so it is likely out of waranty at this point.

It looks like we have a similar issue to this one.

Thanks for your help!

kamvedbrat
 
Posts: 2
Joined: Sat Jan 04, 2020 3:58 pm

Re: PyGamer won't connect over USB

by dastels on Sun Jan 05, 2020 12:34 pm

What happens if you double-press reset?

Dave

dastels
 
Posts: 3467
Joined: Tue Oct 20, 2015 3:22 pm

Re: PyGamer won't connect over USB

by kamvedbrat on Sun Jan 05, 2020 3:14 pm

Double-press reset appears to power-cycle it. The screen blanks and the digi-key game restarts.

If I single press, it pulses the red LED a bit before restarting the game.

kamvedbrat
 
Posts: 2
Joined: Sat Jan 04, 2020 3:58 pm

Re: PyGamer won't connect over USB

by johnpark on Tue Jan 07, 2020 7:52 pm

It sounds like something is wrong with that PyGamer. Please email support @adafruit.com for a replacement, referencing this forum post and your original order number.

johnpark
 
Posts: 767
Joined: Wed Mar 25, 2009 2:15 pm

Please be positive and constructive with your questions and comments.