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Pygamer has stopped working
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Please be positive and constructive with your questions and comments.

Pygamer has stopped working

by countdhoun on Fri Jan 31, 2020 12:53 pm

I bought the Pygamer in December as a gift for my girlfriend.
She loves it.
But as soon as the battery died, the device only shows the 5 red LEDs. The charge light turns on when I plug it in using multiple plugs and multiple cables, but only stays on for a moment before turning off. I've also tried charging it with the power switch on and the 5 red LEDs on too. No dice.
Today I unplugged the battery from it and still nothing.
I can't even get it into bootloader mode by pressing the reset button twice.
I think that there might be an issue with the board at this point.
Anybody got any suggestions or way to get in contact directly for potential "warranty" work (if it's even offered)?

countdhoun
 
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Re: Pygamer has stopped working

by adafruit_support_carter on Fri Jan 31, 2020 1:24 pm

I can't even get it into bootloader mode by pressing the reset button twice.

Let's try this some more. So ignore the battery for now and just try to power via the USB cable. When you do the above, what do the 5 NeoPixels on the front do?

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Re: Pygamer has stopped working

by countdhoun on Sat Feb 01, 2020 12:20 am

When I plug it into the PC (without the battery attached), turn it on so the 5 LEDs are illuminated red and press the reset button twice it does nothing. They don't flicker, turn off, nothing happens on the PC. I've tried this multiple times, with the power switch set to both ON and OFF and nothing appears to be doing anything.

countdhoun
 
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Re: Pygamer has stopped working

by adafruit_support_carter on Mon Feb 03, 2020 1:41 pm

They all stay lit red? That indicates a USB communications issue. Try a different USB cable. Make sure it's not charge only.

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Re: Pygamer has stopped working

by countdhoun on Mon Feb 03, 2020 2:14 pm

Okay. I tried three of them, all three guaranteed working (on other devices) and still just solid red.

countdhoun
 
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Re: Pygamer has stopped working

by adafruit_support_carter on Mon Feb 03, 2020 3:02 pm

Is the little red LED next to the micro USB connector blinking?

Do you know what the last thing loaded on the PyGamer was?

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Re: Pygamer has stopped working

by countdhoun on Mon Feb 03, 2020 4:06 pm

All 5 front LEDs are on and red, solid.
The orange charging light is on and flashing rapidly.
The red LED on the back is pulsing steadily as well.

The last thing I loaded on to it was Galaga for the NES. I don't remember the exact procedure because I cannot find the guide on how to set it up, but I loaded the rom onto it, and had been playing it. But once the battery died for the first time, it won't charge. Which is where I'm at now.

countdhoun
 
Posts: 7
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Re: Pygamer has stopped working

by countdhoun on Wed Feb 05, 2020 7:30 pm

Bump post. Still looking for a solution. Google isn't helping me find anything.

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Re: Pygamer has stopped working

by adafruit_support_carter on Thu Feb 06, 2020 2:05 pm

Hey - sorry for lagging a bit. I've passed this one on to others to see if anyone else has some ideas. It's weird that it worked and then stopped working, so seeing if anyone else has some ideas of what might have happened. The bootloader is still working since it's driving the NeoPixels and pulsing the little red LED. But why it thinks USB comms are bad is a mystery.

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Re: Pygamer has stopped working

by countdhoun on Fri Feb 07, 2020 1:41 pm

Thank you for your help. I'll keep checking on this topic until we have a resolution.

countdhoun
 
Posts: 7
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Re: Pygamer has stopped working

by adafruit2 on Sat Feb 08, 2020 11:30 pm

lets replace it - its a little odd that this happened. we've seen a few pygamer failures lately and not sure why its happening. please email support@adafruit with a link to this thread to get a replacement!

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Re: Pygamer has stopped working

by countdhoun on Sun Feb 09, 2020 12:15 am

Thank you for your time and effort in resolving this. I have submitted the email giving my address and original order invoice number as well as the link to this topic. Not sure if anything else is needed.

countdhoun
 
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Re: Pygamer has stopped working

by adafruit2 on Sun Feb 09, 2020 12:26 am

thats all! :)

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Please be positive and constructive with your questions and comments.