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Display
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Please be positive and constructive with your questions and comments.

Display

by Adatanja on Mon Oct 12, 2020 4:34 pm

Hello,

We have purchased 12pcs of display 1480 by Mouser. When we started to use it we saw that it has black lines on displays. We were already using this kind of displays in the past and all were working normally. Only these one are not ok.

We would need displays that are clear.

How can we solve it?

Thank you,
Tanja

Adatanja
 
Posts: 4
Joined: Mon Oct 12, 2020 4:25 pm

Re: Display

by johnpark on Mon Oct 12, 2020 6:09 pm

Please include a photo of the issue you are experiencing, as well as more information / code on what you're doing.

johnpark
 
Posts: 881
Joined: Wed Mar 25, 2009 2:15 pm

Re: Display

by Adatanja on Mon Oct 26, 2020 10:32 am

Hi,

Attached are photos of displays. We are doing all the time the same with the same part number for some time but first time experienced this issue.

Can you please suggest where can be the problem?

Thank you.

Regards,
Tanja
Attachments
display2.jpg
display2.jpg (35.89 KiB) Viewed 365 times
display1.jpg
display1.jpg (70.15 KiB) Viewed 365 times
display.jpg
display.jpg (66.48 KiB) Viewed 365 times

Adatanja
 
Posts: 4
Joined: Mon Oct 12, 2020 4:25 pm

Re: Display

by Adatanja on Tue Nov 10, 2020 2:07 pm

Hello,

Did you maybe checked or need any additional informations from my side?

Thank you.

Best regards,
Tanja

Adatanja
 
Posts: 4
Joined: Mon Oct 12, 2020 4:25 pm

Re: Display

by johnpark on Fri Nov 13, 2020 1:50 pm

It seems you should start the return/replacement process with Mouser for the panels that aren't working properly.

johnpark
 
Posts: 881
Joined: Wed Mar 25, 2009 2:15 pm

Re: Display

by Adatanja on Fri Nov 20, 2020 6:16 am

Thank you for the feedback.

I already did but they have transfered me to you. They have said they can't replace it since it is more than 3 months from our buy and that you can replace it.

Is it possible for you to replace it?

Thank you.

Reagrds,
Tanja

Adatanja
 
Posts: 4
Joined: Mon Oct 12, 2020 4:25 pm

Re: Display

by johnpark on Wed Nov 25, 2020 2:31 pm

Hello, would you please email support@adafruit.com to have this dealt with? Thank you.

johnpark
 
Posts: 881
Joined: Wed Mar 25, 2009 2:15 pm

Please be positive and constructive with your questions and comments.