Display

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Adatanja
 
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Joined: Mon Oct 12, 2020 4:25 pm

Display

Post by Adatanja »

Hello,

We have purchased 12pcs of display 1480 by Mouser. When we started to use it we saw that it has black lines on displays. We were already using this kind of displays in the past and all were working normally. Only these one are not ok.

We would need displays that are clear.

How can we solve it?

Thank you,
Tanja

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johnpark
 
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Joined: Wed Mar 25, 2009 2:15 pm

Re: Display

Post by johnpark »

Please include a photo of the issue you are experiencing, as well as more information / code on what you're doing.

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Adatanja
 
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Joined: Mon Oct 12, 2020 4:25 pm

Re: Display

Post by Adatanja »

Hi,

Attached are photos of displays. We are doing all the time the same with the same part number for some time but first time experienced this issue.

Can you please suggest where can be the problem?

Thank you.

Regards,
Tanja
Attachments
display2.jpg
display2.jpg (35.89 KiB) Viewed 543 times
display1.jpg
display1.jpg (70.15 KiB) Viewed 543 times
display.jpg
display.jpg (66.48 KiB) Viewed 543 times

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Adatanja
 
Posts: 4
Joined: Mon Oct 12, 2020 4:25 pm

Re: Display

Post by Adatanja »

Hello,

Did you maybe checked or need any additional informations from my side?

Thank you.

Best regards,
Tanja

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johnpark
 
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Re: Display

Post by johnpark »

It seems you should start the return/replacement process with Mouser for the panels that aren't working properly.

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Adatanja
 
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Re: Display

Post by Adatanja »

Thank you for the feedback.

I already did but they have transfered me to you. They have said they can't replace it since it is more than 3 months from our buy and that you can replace it.

Is it possible for you to replace it?

Thank you.

Reagrds,
Tanja

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johnpark
 
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Joined: Wed Mar 25, 2009 2:15 pm

Re: Display

Post by johnpark »

Hello, would you please email [email protected] to have this dealt with? Thank you.

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