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Clue Screen artifacts
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Clue Screen artifacts

by oldblackcrow on Wed May 12, 2021 10:48 am

Hello! I am experiencing screen artifact with the Clue. I did check the connection and it is solid. I purchased mine on April 1, 2021

clue-screen.jpeg
clue-screen.jpeg (319.93 KiB) Viewed 224 times


Thanks!

oldblackcrow
 
Posts: 221
Joined: Tue Jun 20, 2017 5:54 pm

Re: Clue Screen artifacts

by adafruit_support_carter on Wed May 12, 2021 1:10 pm

Please try running this ready to go test program:
https://learn.adafruit.com/adafruit-clue/arduino-test
and see if you get similar behavior.

adafruit_support_carter
 
Posts: 20354
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Re: Clue Screen artifacts

by oldblackcrow on Wed May 12, 2021 4:47 pm

Here ya go... Thank you.

clue-test001.jpg
clue-test001.jpg (419.34 KiB) Viewed 214 times

oldblackcrow
 
Posts: 221
Joined: Tue Jun 20, 2017 5:54 pm

Re: Clue Screen artifacts

by adafruit_support_carter on Wed May 12, 2021 5:32 pm

Thanks. That looks like the screen is damaged. You got this CLUE a little over a month ago. Has it always been like that?

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Re: Clue Screen artifacts

by oldblackcrow on Wed May 12, 2021 6:41 pm

No, it's worked fine until yesterday. It's my "testing" clue which sits on my desk.

oldblackcrow
 
Posts: 221
Joined: Tue Jun 20, 2017 5:54 pm

Re: Clue Screen artifacts

by adafruit_support_carter on Thu May 13, 2021 11:21 am

The damage looks physical. Like something crushed the lower right corner of the screen. Did anything like that happen?

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Re: Clue Screen artifacts

by oldblackcrow on Thu May 13, 2021 6:04 pm

Not that I'm aware of... I have two teenage boys and I travel for my job. So, I can't verify that they didn't but it's just been on my desk the last month and a half.

If it is physically damaged, I totally understand it not being under warranty.. I just ordered three screens from Digikey... so no worries. Thanks!

oldblackcrow
 
Posts: 221
Joined: Tue Jun 20, 2017 5:54 pm

Re: Clue Screen artifacts

by adafruit_support_carter on Fri May 14, 2021 10:23 am

Very sorry that happened, but something along those lines does seem most likely. Similar things have occurred, like shipping damage, but in general, it requires something to cause it - like with shipping, dropping ,etc. Is your idea with replacement screens to try and repair?

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Re: Clue Screen artifacts

by oldblackcrow on Fri May 14, 2021 10:45 am

adafruit_support_carter wrote:Is your idea with replacement screens to try and repair?


Yes. It seems pretty strait forward and though I trust my kids... sometimes they don't tell me the whole story. So, I'm not going to rule out damage they may have caused.

oldblackcrow
 
Posts: 221
Joined: Tue Jun 20, 2017 5:54 pm

Please be positive and constructive with your questions and comments.