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Egg Drop Clue White Screen
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Please be positive and constructive with your questions and comments.

Egg Drop Clue White Screen

by OSCEDU2022 on Thu Jan 27, 2022 2:46 pm

Hello, I just purchased 6 clues to do egg drop. I downloaded all the codes to one of them and it has sound and everything but the egg on the screen looks whiteish. Is there a way to fix this or does this mean malfunction of the screen?

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Re: Egg Drop Clue White Screen

by franklin97355 on Thu Jan 27, 2022 3:09 pm

Have you tried the codes to see if the other ones react the same? Which code did you use?

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Re: Egg Drop Clue White Screen

by OSCEDU2022 on Thu Jan 27, 2022 3:37 pm

3 of the 6 that I purchased have white screens. I am using the code provided by adafruit for egg drop.

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Re: Egg Drop Clue White Screen

by franklin97355 on Thu Jan 27, 2022 3:43 pm

Can you post a picture of the problem?

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Re: Egg Drop Clue White Screen

by OSCEDU2022 on Thu Jan 27, 2022 3:48 pm

The screen is white and you can barely see the egg picture.
Attachments
20220127_144128.jpg
20220127_144128.jpg (220.06 KiB) Viewed 77 times

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Re: Egg Drop Clue White Screen

by adafruit_support_carter on Thu Jan 27, 2022 5:54 pm

Try the pre-compiled test UF2 from here and see if it also appears different on those CLUEs:
https://learn.adafruit.com/adafruit-clue/arduino-test

You don't need Arduino installed. Just download the UF2 file, double click reset on CLUE to get BOOT folder, then drag UF2 to BOOT folder.

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Re: Egg Drop Clue White Screen

by adafruit2 on Fri Jan 28, 2022 2:21 am

we think this is a weird artifact with gamma correction on some screens, but it is fixable in software we think!

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Re: Egg Drop Clue White Screen

by OSCEDU2022 on Mon Jan 31, 2022 3:02 pm

The screen is still white after UF2. Is there anything else to fix this or should I request a replacement?

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Re: Egg Drop Clue White Screen

by adafruit2 on Mon Jan 31, 2022 3:05 pm

on all 6 CLUE? or how many?

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Re: Egg Drop Clue White Screen

by OSCEDU2022 on Mon Jan 31, 2022 3:07 pm

3 of them

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Re: Egg Drop Clue White Screen

by adafruit2 on Mon Jan 31, 2022 3:14 pm

ok thats really odd - can you flip the boards over and take a photo of the TFT connector? it sounds like maybe they got loose. 3 boards is a lot to have this very rare issue, which makes us think it could be something else. the other 3 boards loaded that UF2 just fine?

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Re: Egg Drop Clue White Screen

by OSCEDU2022 on Mon Jan 31, 2022 3:23 pm

These are the ones with the white screen. The other 3 clues work perfectly.
Attachments
20220131_141415.jpg
20220131_141415.jpg (305.44 KiB) Viewed 50 times

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Re: Egg Drop Clue White Screen

by adafruit2 on Mon Jan 31, 2022 3:32 pm

quite odd! ok lets replace them. email support@adafruit with a link to this thread and if you are in the USA, please RMA "FORPHIL" - so we can investigate em - thanks :)

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Please be positive and constructive with your questions and comments.