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Damaged Screen on Clue from Adabox
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Damaged Screen on Clue from Adabox

by jeffreyscurtis on Thu Jul 30, 2020 9:50 am

Hello,

I received a damaged Clue in the Adabox 15 shipment. When powered on the right side of the screen is all lines. I emailed support@adafruit.com and was told to post in here.
ORDER #2330599-6505444257
Here is the picture:
IMG_4856.jpg
IMG_4856.jpg (709.49 KiB) Viewed 80 times

jeffreyscurtis
 
Posts: 22
Joined: Sun Mar 27, 2016 11:24 pm

Re: Damaged Screen on Clue from Adabox

by dastels on Thu Jul 30, 2020 10:14 am

Please double check the display connector on the back of the board. Check that the black clamp (visible on each side) is seated fully and that the cable is seated fully and is straight.

Post a photo of the back of the board if you like.

Dave

dastels
 
Posts: 6489
Joined: Tue Oct 20, 2015 3:22 pm

Re: Damaged Screen on Clue from Adabox

by jeffreyscurtis on Thu Jul 30, 2020 10:38 am

Hello,

Its firmly attached see pic:
IMG_4859.jpeg
IMG_4859.jpeg (461.07 KiB) Viewed 73 times

jeffreyscurtis
 
Posts: 22
Joined: Sun Mar 27, 2016 11:24 pm

Re: Damaged Screen on Clue from Adabox

by dastels on Thu Jul 30, 2020 11:40 am

That looks as expected.

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one CLUE.

Dave

dastels
 
Posts: 6489
Joined: Tue Oct 20, 2015 3:22 pm

Please be positive and constructive with your questions and comments.