Clue screen seems to be damaged

For CircuitPython issues, ask in the Adafruit CircuitPython forum.

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
NightmareAMT
 
Posts: 2
Joined: Sat Sep 02, 2017 9:32 am

Clue screen seems to be damaged

Post by NightmareAMT »

I got my adabox in the mail a week ago, had time today to open and see to neat contents inside. i notice the clue and was like sweet let see what it can do. so i plug it in with one of adafruits cord and the imaged blurry and a line in the top right corner, so i give it a moment no change. clicked the button a few times and it no difference. i even tried to update firmware from the download site.

i read another issue on this topic and i did check connector on back and that seems to be attached correctly. i will add a few images.
Attachments
20200730_203532.jpg
20200730_203532.jpg (95.66 KiB) Viewed 188 times
20200730_203254.jpg
20200730_203254.jpg (95.9 KiB) Viewed 188 times

User avatar
mikeysklar
 
Posts: 13936
Joined: Mon Aug 01, 2016 8:10 pm

Re: Clue screen seems to be damaged

Post by mikeysklar »

Looks like we will have to swap this CLUE out for you. Before this is approved can you send a photo of the back so we can see the gold ribbon display connector to the white receptacle with black locking tags.

User avatar
NightmareAMT
 
Posts: 2
Joined: Sat Sep 02, 2017 9:32 am

Re: Clue screen seems to be damaged

Post by NightmareAMT »

here is the back of my clue
Attachments
20200731_160736.jpg
20200731_160736.jpg (173.49 KiB) Viewed 181 times

User avatar
mikeysklar
 
Posts: 13936
Joined: Mon Aug 01, 2016 8:10 pm

Re: Clue screen seems to be damaged

Post by mikeysklar »

The screen connector looks good. You can release the black clamps and finagle it back in if you like to see if it changes anything.

Since this CLUE is not working please contact [email protected] requesting a replacement CLUE. Link them to this forum thread and provide them with your order number.

Locked
Please be positive and constructive with your questions and comments.

Return to “CLUE Board”