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Clue screen seems to be damaged
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Clue screen seems to be damaged

by NightmareAMT on Thu Jul 30, 2020 9:12 pm

I got my adabox in the mail a week ago, had time today to open and see to neat contents inside. i notice the clue and was like sweet let see what it can do. so i plug it in with one of adafruits cord and the imaged blurry and a line in the top right corner, so i give it a moment no change. clicked the button a few times and it no difference. i even tried to update firmware from the download site.

i read another issue on this topic and i did check connector on back and that seems to be attached correctly. i will add a few images.
Attachments
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NightmareAMT
 
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Re: Clue screen seems to be damaged

by mikeysklar on Fri Jul 31, 2020 1:34 pm

Looks like we will have to swap this CLUE out for you. Before this is approved can you send a photo of the back so we can see the gold ribbon display connector to the white receptacle with black locking tags.

mikeysklar
 
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Re: Clue screen seems to be damaged

by NightmareAMT on Fri Jul 31, 2020 4:21 pm

here is the back of my clue
Attachments
20200731_160736.jpg
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NightmareAMT
 
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Joined: Sat Sep 02, 2017 9:32 am

Re: Clue screen seems to be damaged

by mikeysklar on Fri Jul 31, 2020 6:27 pm

The screen connector looks good. You can release the black clamps and finagle it back in if you like to see if it changes anything.

Since this CLUE is not working please contact support@adafruit.com requesting a replacement CLUE. Link them to this forum thread and provide them with your order number.

mikeysklar
 
Posts: 4609
Joined: Mon Aug 01, 2016 8:10 pm

Please be positive and constructive with your questions and comments.