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Clue not powering on
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Re: Clue not powering on

by Babbage2020 on Wed Aug 12, 2020 12:27 am

adafruit_support_carter wrote:Hmmm, OK. In general it seems like it's just a matter of the battery power not reaching the CLUE. But whether that's an issue with the battery pack or the CLUE is still unknown.

Are the AdaBox 15 contents all you have available? Trying to think of some way we can help further determine where the issue is.


yeah AdaBox 15 contents plus a multimeter is all we have

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Re: Clue not powering on

by adafruit_support_carter on Wed Aug 12, 2020 11:32 am

OK, might need to MacGyver something. Can you find some paper clips or other short lengths of wire that could be inserted into the end of the battery connector:
pins2.jpg
pins2.jpg (68.88 KiB) Viewed 38 times

That will let you test the voltage there with your multimeter by touching the meter probes to wires.

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Re: Clue not powering on

by Babbage2020 on Wed Aug 12, 2020 11:16 pm

adafruit_support_carter wrote:OK, might need to MacGyver something. Can you find some paper clips or other short lengths of wire that could be inserted into the end of the battery connector:
pins2.jpg

That will let you test the voltage there with your multimeter by touching the meter probes to wires.


No voltage coming out of the white connector using your MacGyver tip but definitely ~4.8V going into the white connector.

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Re: Clue not powering on

by adafruit_support_carter on Thu Aug 13, 2020 11:30 am

OK, thanks for testing that. And all the other checks as well. Seems like maybe we've found the issue. Let's replace the battery pack and see what happens.

Send an email to support@adafruit.com with a link to this thread and your order number. They can send you a replacement battery pack (PID 727).

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Re: Clue not powering on

by Babbage2020 on Thu Aug 13, 2020 12:15 pm

adafruit_support_carter wrote:OK, thanks for testing that. And all the other checks as well. Seems like maybe we've found the issue. Let's replace the battery pack and see what happens.

Send an email to support@adafruit.com with a link to this thread and your order number. They can send you a replacement battery pack (PID 727).


Thanks, just sent out the email

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Please be positive and constructive with your questions and comments.