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ADABOX015 CLUE Screen issue
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

ADABOX015 CLUE Screen issue

by mafujosh on Tue Aug 04, 2020 1:25 pm

I just unpackaged and put together my adafruit015
The CLUE screen doesn't display correctly, and the connection seems ok.
The CLUE does seem to be working beyond the screen issue.
Screenshots are below.
Order number is 2329941.
I did not try re-seating the display's connection, didn't want to touch it unless told to by support.
Attachments
front2.jpg
front2.jpg (301.37 KiB) Viewed 68 times
front1.jpg
front1.jpg (328.21 KiB) Viewed 68 times
back.jpg
back.jpg (481.28 KiB) Viewed 68 times

mafujosh
 
Posts: 2
Joined: Tue Aug 04, 2020 1:12 pm

Re: ADABOX015 CLUE Screen issue

by adafruit_support_carter on Tue Aug 04, 2020 1:34 pm

Thanks for the excellent photos. The display seating actually looks fine.

Try removing the Bonsai Buckaroo, just to simplify things, and then try powering from USB. Any changes?

adafruit_support_carter
 
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Joined: Tue Nov 29, 2016 2:45 pm

Re: ADABOX015 CLUE Screen issue

by mafujosh on Tue Aug 04, 2020 2:08 pm

I removed the Buckaroo and removed the battery power, and plugged in the USB, and still has the same issue.

mafujosh
 
Posts: 2
Joined: Tue Aug 04, 2020 1:12 pm

Re: ADABOX015 CLUE Screen issue

by adafruit_support_carter on Tue Aug 04, 2020 2:14 pm

OK, thanks for trying. Let's just replace the CLUE.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement CLUE board.

adafruit_support_carter
 
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Joined: Tue Nov 29, 2016 2:45 pm

Please be positive and constructive with your questions and comments.