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White BMP and washed colors on clue
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White BMP and washed colors on clue

by makercademy on Mon Aug 24, 2020 12:29 pm

Hello , I been tryng to follow up the example codes on the CLUE guide but some colors seem washed and bitmaps look white mostly.
Attachments
WhatsApp Image 2020-08-24 at 12.19.32 PM.jpeg
WhatsApp Image 2020-08-24 at 12.19.32 PM.jpeg (100.07 KiB) Viewed 135 times

makercademy
 
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Re: White BMP and washed colors on clue

by adafruit_support_carter on Mon Aug 24, 2020 1:43 pm

Please try running the four UF2 test examples from here:
viewtopic.php?f=65&t=168145&start=45#p825094

Do any of those manage to get the display to show up?

To load a UF2 - double press reset to put the board in bootloader mode and then drag the UF2 file to the BOOT folder.

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Re: White BMP and washed colors on clue

by makercademy on Mon Aug 24, 2020 3:44 pm

They all show a pixaleted set of colors.

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Re: White BMP and washed colors on clue

by makercademy on Mon Aug 24, 2020 3:45 pm

They all show a pixaleted set of colors.

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Re: White BMP and washed colors on clue

by adafruit_support_carter on Mon Aug 24, 2020 3:46 pm

Thanks for running those tests. That's interesting. That sounds like it's a different behavior than some of these other cases.

Can you post a photo of the back side of the CLUE so we can see if maybe there's something happening with the hardware.

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Re: White BMP and washed colors on clue

by makercademy on Mon Aug 24, 2020 3:51 pm

Yes of course!
Attachments
WhatsApp Image 2020-08-24 at 3.41.39 PM.jpeg
WhatsApp Image 2020-08-24 at 3.41.39 PM.jpeg (115.31 KiB) Viewed 130 times
WhatsApp Image 2020-08-24 at 3.41.40 PM.jpeg
WhatsApp Image 2020-08-24 at 3.41.40 PM.jpeg (87.5 KiB) Viewed 130 times

makercademy
 
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Re: White BMP and washed colors on clue

by adafruit_support_carter on Mon Aug 24, 2020 3:57 pm

Thanks. Nothing obvious there. We can replace this. But first - are you in the US? We'd be interested in also getting that one back for testing if so.

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Re: White BMP and washed colors on clue

by makercademy on Mon Aug 24, 2020 4:17 pm

Yes i am in the US

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Re: White BMP and washed colors on clue

by adafruit_support_carter on Mon Aug 24, 2020 5:19 pm

OK, let's replace it and get that one sent back as well.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement CLUE. Also ask for an RMA FORPHIL to have the one you currently have sent back.

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Re: White BMP and washed colors on clue

by kevinjwalters on Fri Aug 28, 2020 10:49 am

One observation here, the manufacturer's screen protector in the photo has a blue tab. My four CLUEs from two batches which do not have this problem came with red tabs...

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Please be positive and constructive with your questions and comments.