Screen Clue not working

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pem
 
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Joined: Sat Dec 14, 2013 4:09 am

Screen Clue not working

Post by pem »

Dear TechSupport,

I hope you will be able to help me with this, I am a very big fan of Adafruit since many years, this is my first purchased item, I am looking forward to this new clue experience, it seems that this might take a little longer, I am so impatient to try!
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1/ Adabox purchased 9/18/20 Order Confirmation No: 2366596-5552829916
2/in my email below picture of the device on with the screen not fully responsive, now this screen does not show anything
3/ not a software issue
4/ not coding issue
5/ not on a project yet, not an issue
6/there are several post on the same problem show some connectivity issues on the clue,
7/the issue need replacement apparently from what I understand in the forum;

I hope you will be able to help me with this issue, I can wait to show this device to my IoT Community, but a working device would have more impact?

As this was a direct order to the US, could please facilitate the connection with a dealer, I fear they might turn me down as they did not make the sale, fyi I had to pay around 35$ to DHL for import TAX.

I really hope this will be solved quickly,

Kind Regards

Pierre

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dastels
 
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Re: Screen Clue not working

Post by dastels »

Please email [email protected] with a link to this thread, your order number, and request the replacement of one CLUE.

Dave

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pem
 
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Re: Screen Clue not working

Post by pem »

Dear Adafruit,


I would like to thank you for your diligent help, I received today a replacement Clue, this time everything is working well


Pierre

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dastels
 
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Re: Screen Clue not working

Post by dastels »

I'm so glad to hear it. Have fun!

Dave

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