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Messed up screen
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Please be positive and constructive with your questions and comments.

Messed up screen

by julieb42 on Wed Oct 07, 2020 11:12 am

I purchased a Clue on September 10, and this just happened. I was having so much fun with it, too.

Is there a fix, or is it possible to get a replacement?

Thank you!
broken clue.jpg
Clue showing broken screen
broken clue.jpg (560.13 KiB) Viewed 484 times

julieb42
 
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Re: Messed up screen

by dastels on Wed Oct 07, 2020 1:12 pm

Is the display connector on the back of the board seated correctly? I.e. all the way in and straight, with both sides of the black slider/lock fully pushed in? It's conceivable that bumping or snagging on something could loosen/dislodge it.

Dave

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Re: Messed up screen

by julieb42 on Wed Oct 07, 2020 2:07 pm

Is the display connector on the back of the board seated correctly? I.e. all the way in and straight, with both sides of the black slider/lock fully pushed in? It's conceivable that bumping or snagging on something could loosen/dislodge it.

Dave[/quote]


Thanks for your quick reply!

I'm fairly certain the connector is seated correctly. This is the back of the board.
clue back.jpg
back of my Clue
clue back.jpg (552.73 KiB) Viewed 480 times

julieb42
 
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Re: Messed up screen

by dastels on Wed Oct 07, 2020 2:54 pm

That looks as it should. I'll ask around and see if anyone has ideas. This just started happening?

Dave

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Re: Messed up screen

by julieb42 on Wed Oct 07, 2020 2:57 pm

dastels wrote:That looks as it should. I'll ask around and see if anyone has ideas. This just started happening?

Dave


Yes, it did. It's just been sitting on my desk. Thanks again for your help.

julieb42
 
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Re: Messed up screen

by RaspberryPiDude314 on Wed Oct 07, 2020 3:56 pm

My clue is having this problem too, here's the link. https://forums.adafruit.com/viewtopic.php?f=65&t=170194
Attachments
rsz_img_7070.jpg
rsz_img_7070.jpg (243.55 KiB) Viewed 472 times

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Re: Messed up screen

by dastels on Wed Oct 07, 2020 5:29 pm

I've asked the support folks about this with a link to this thread, so stay tuned.

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Re: Messed up screen

by julieb42 on Thu Oct 15, 2020 9:22 pm

Hi. Just following up here.

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Re: Messed up screen

by dastels on Thu Oct 15, 2020 10:15 pm

Nothing yet, so go ahead and email support@adafruit.com with a link to this thread, your order number, and request the replacement of one CLUE.

Dave

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Re: Messed up screen

by julieb42 on Fri Oct 16, 2020 9:32 am

Thank you!

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Re: Messed up screen

by oldblackcrow on Wed May 12, 2021 9:30 am

Hello! I too am having the same issue with the Clue screen. I did check the connection and it is solid. I purchased mine on April 1, 2021

clue-screen.jpeg
clue-screen.jpeg (319.93 KiB) Viewed 289 times


Thanks!

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Re: Messed up screen

by dastels on Wed May 12, 2021 9:37 am

oldblackcrow wrote:Hello! I too am having the same issue with the Clue screen. I did check the connection and it is solid. I purchased mine on April 1, 2021

clue-screen.jpeg


Thanks!


Make a new post for this, please. Then we can help.

Dave

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Please be positive and constructive with your questions and comments.