Due to high demand expect some shipping delays at this time, orders may not ship for 1-2 business days.
0

Adafruit CLUE nRF52840 RETURN
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Adafruit CLUE nRF52840 RETURN

by caseyjr16 on Mon Feb 15, 2021 1:01 am

I need the process to return CLUE board

Received 2/13

caseyjr16
 
Posts: 10
Joined: Thu Sep 17, 2020 5:13 pm

Re: Adafruit CLUE nRF52840 RETURN

by adafruit_support_carter on Mon Feb 15, 2021 2:28 pm

Can you please provide more information about what is happening. Is there an issue with the CLUE board?

adafruit_support_carter
 
Posts: 20053
Joined: Tue Nov 29, 2016 2:45 pm

Re: Adafruit CLUE nRF52840 RETURN

by caseyjr16 on Mon Feb 15, 2021 8:29 pm

When I plug in the CLUE board via data transferring USB the CLUEBOOT does not display until after I double click the reset button. When I double click the reset button the data on the screen freezes and eventually resets on its own.

What is the process for return? I would hate to file a complaint about a product no longer needed.

caseyjr16
 
Posts: 10
Joined: Thu Sep 17, 2020 5:13 pm

Re: Adafruit CLUE nRF52840 RETURN

by adafruit_support_carter on Mon Feb 15, 2021 8:38 pm

That is the expected behavior. When you double press the reset button you are entering bootloader mode. You will see the associated folder, CLUEBOOT, which is a feature of the UF2 bootloader. While in bootloader mode, application code is not running, so nothing will update on the screen.

It sounds like the hardware is working, so what to do next depends on how you want to use the CLUE. Are you wanting to use the CLUE with Arduino? With CircuitPython? Some other way?

adafruit_support_carter
 
Posts: 20053
Joined: Tue Nov 29, 2016 2:45 pm

Re: Adafruit CLUE nRF52840 RETURN

by caseyjr16 on Mon Feb 15, 2021 10:32 pm

I don't need this device.

I'M RETURNING IT!

caseyjr16
 
Posts: 10
Joined: Thu Sep 17, 2020 5:13 pm

Re: Adafruit CLUE nRF52840 RETURN

by adafruit_support_carter on Mon Feb 15, 2021 11:36 pm

Email support@adafruit.com and link them to this thread. There does not appear to be anything wrong with this product.

Our return policy is here for reference:
https://www.adafruit.com/shipping
You seem to be within the 30 day window, but you also have apparently used the product. Support will be able to provide you with what options you have.

adafruit_support_carter
 
Posts: 20053
Joined: Tue Nov 29, 2016 2:45 pm

Re: Adafruit CLUE nRF52840 RETURN

by caseyjr16 on Tue Feb 16, 2021 12:12 pm

The product is not supposed to freeze and reset on its own leading to it ejecting without permission. This is a software issue.

caseyjr16
 
Posts: 10
Joined: Thu Sep 17, 2020 5:13 pm

Re: Adafruit CLUE nRF52840 RETURN

by adafruit_support_carter on Tue Feb 16, 2021 12:17 pm

These forums are for troubleshooting technical issues. Based on the information you've provided, it sounds like the hardware is working fine and as expected. If you want help getting the CLUE to work, please let us know and we'll assist you.

adafruit_support_carter
 
Posts: 20053
Joined: Tue Nov 29, 2016 2:45 pm

Please be positive and constructive with your questions and comments.