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Faulty display
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Please be positive and constructive with your questions and comments.

Faulty display

by bergdahl on Sun Apr 04, 2021 1:30 pm

The display on my CLUE stopped working during my first project. There seems to be something wrong with the connection. I tried to reseat it in the connector, but that did not help. Part of the display starts working when I press on the connector. I made a video - https://www.dropbox.com/s/qf3a5jetw2hyd ... 6.MOV?dl=0.

Regards;
/jb

bergdahl
 
Posts: 3
Joined: Wed Apr 11, 2018 10:13 am

Re: Faulty display

by dastels on Sun Apr 04, 2021 2:19 pm

From the video I see that the bottom display cable latch isn't seated (i.e. pushed all the way in). See if that helps.

Dave

dastels
 
Posts: 7240
Joined: Tue Oct 20, 2015 3:22 pm

Re: Faulty display

by bergdahl on Sun Apr 04, 2021 2:32 pm

Yeah, it was odd, when I pushed that one in the other one pulls out. So I pulled both out, pulled out the flat cable and reseated it. Still same problem though.

Regards;
/jb

bergdahl
 
Posts: 3
Joined: Wed Apr 11, 2018 10:13 am

Re: Faulty display

by bergdahl on Sun Apr 04, 2021 2:33 pm

Forgot the image... :-)

IMG_1728.png
IMG_1728.png (553.39 KiB) Viewed 282 times

bergdahl
 
Posts: 3
Joined: Wed Apr 11, 2018 10:13 am

Re: Faulty display

by dastels on Sun Apr 04, 2021 3:24 pm

OK, please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one CLUE.

Dave

dastels
 
Posts: 7240
Joined: Tue Oct 20, 2015 3:22 pm

Please be positive and constructive with your questions and comments.