Clue Screen artifacts

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oldblackcrow
 
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Clue Screen artifacts

Post by oldblackcrow »

Hello! I am experiencing screen artifact with the Clue. I did check the connection and it is solid. I purchased mine on April 1, 2021
clue-screen.jpeg
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Thanks!

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adafruit_support_carter
 
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Re: Clue Screen artifacts

Post by adafruit_support_carter »

Please try running this ready to go test program:
https://learn.adafruit.com/adafruit-clue/arduino-test
and see if you get similar behavior.

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oldblackcrow
 
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Re: Clue Screen artifacts

Post by oldblackcrow »

Here ya go... Thank you.
clue-test001.jpg
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adafruit_support_carter
 
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Re: Clue Screen artifacts

Post by adafruit_support_carter »

Thanks. That looks like the screen is damaged. You got this CLUE a little over a month ago. Has it always been like that?

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oldblackcrow
 
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Re: Clue Screen artifacts

Post by oldblackcrow »

No, it's worked fine until yesterday. It's my "testing" clue which sits on my desk.

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Re: Clue Screen artifacts

Post by adafruit_support_carter »

The damage looks physical. Like something crushed the lower right corner of the screen. Did anything like that happen?

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oldblackcrow
 
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Re: Clue Screen artifacts

Post by oldblackcrow »

Not that I'm aware of... I have two teenage boys and I travel for my job. So, I can't verify that they didn't but it's just been on my desk the last month and a half.

If it is physically damaged, I totally understand it not being under warranty.. I just ordered three screens from Digikey... so no worries. Thanks!

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Re: Clue Screen artifacts

Post by adafruit_support_carter »

Very sorry that happened, but something along those lines does seem most likely. Similar things have occurred, like shipping damage, but in general, it requires something to cause it - like with shipping, dropping ,etc. Is your idea with replacement screens to try and repair?

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oldblackcrow
 
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Re: Clue Screen artifacts

Post by oldblackcrow »

adafruit_support_carter wrote:Is your idea with replacement screens to try and repair?
Yes. It seems pretty strait forward and though I trust my kids... sometimes they don't tell me the whole story. So, I'm not going to rule out damage they may have caused.

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