Clue Screen artifacts Moderators: adafruit_support_bill, adafruit

[oldblackcrow]

Hello! I am experiencing screen artifact with the Clue. I did check the connection and it is solid. I purchased mine on April 1, 2021

clue-screen.jpeg (319.93 KiB) Viewed 611 times

Thanks!

[adafruit_support_carter]

Please try running this ready to go test program:
https://learn.adafruit.com/adafruit-clue/arduino-test
and see if you get similar behavior.

[oldblackcrow]

Here ya go... Thank you.

clue-test001.jpg (419.34 KiB) Viewed 601 times

[adafruit_support_carter]

Thanks. That looks like the screen is damaged. You got this CLUE a little over a month ago. Has it always been like that?

[oldblackcrow]

No, it's worked fine until yesterday. It's my "testing" clue which sits on my desk.

[adafruit_support_carter]

The damage looks physical. Like something crushed the lower right corner of the screen. Did anything like that happen?

[oldblackcrow]

Not that I'm aware of... I have two teenage boys and I travel for my job. So, I can't verify that they didn't but it's just been on my desk the last month and a half.

If it is physically damaged, I totally understand it not being under warranty.. I just ordered three screens from Digikey... so no worries. Thanks!

[adafruit_support_carter]

Very sorry that happened, but something along those lines does seem most likely. Similar things have occurred, like shipping damage, but in general, it requires something to cause it - like with shipping, dropping ,etc. Is your idea with replacement screens to try and repair?

[oldblackcrow]

Is your idea with replacement screens to try and repair?

Yes. It seems pretty strait forward and though I trust my kids... sometimes they don't tell me the whole story. So, I'm not going to rule out damage they may have caused.