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No Clue - Order Confirmation No: 2571372-4479194093
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Please be positive and constructive with your questions and comments.

No Clue - Order Confirmation No: 2571372-4479194093

by rudy_713 on Sat May 22, 2021 5:12 pm

Hello.
I recently subscribed to AdaBox as a gift and also ordered the AdaBox 16.
We powered up the Clue. Immediately, it only rendered on half of the screen. We recycled and now the screen shows nothing.
I reached out to AdaFruit but they said to post here. I've never had to make a warranty claim with any other companies this way but here goes. I hope that this is not indicative of future problems with future AdaBoxes.

AdaFruit. Please advise my next steps.

My original email:
Hello.
I received my AdaBox 16 today, thank you very much. Very cute project. However, there is an issue with the Clue board. When I first powered it up, the screen only rendered half way. I cycled the power and now it won’t display anything at all.
I’m hoping that there is an easy fix that you’re aware of. I wanted to check with you first before tinkering with it.
Please advise.
Thanks.
Rudy

===================
Thanks for the note! Our colleagues in the engineering and technical support forums will assist you with this type of question: http://www.adafruit.com/forums/. They are also able to authorize replacements if necessary.

Please click on the most appropriate forum then click “Post a Topic” to create a new post.
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rudy_713
 
Posts: 4
Joined: Sat May 22, 2021 3:16 pm

Re: No Clue - Order Confirmation No: 2571372-4479194093

by dastels on Sat May 22, 2021 9:51 pm

Great photos, thanks! There doesn't look to be anything obviously wrong (which can often be easily fixed and you don't have to wait unnecessarily), so please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one CLUE.

Dave

dastels
 
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Re: No Clue - Order Confirmation No: 2571372-4479194093

by rudy_713 on Fri May 28, 2021 4:44 pm

Thank you.
I received the replacement and it's working properly.
However, I'm guessing that the AdaBox had a preloaded program on the Clue. I did some extensive Googling but found nothing. Is there a link where I can download this code to upload to the Clue?

rudy_713
 
Posts: 4
Joined: Sat May 22, 2021 3:16 pm

Re: No Clue - Order Confirmation No: 2571372-4479194093

by dastels on Fri May 28, 2021 5:03 pm

Have look here: https://learn.adafruit.com/adabox015/demo-code I'm thinking the first one (adabox15_demo.uf2) is what you're looking for.

Dave

dastels
 
Posts: 7471
Joined: Tue Oct 20, 2015 3:22 pm

Re: No Clue - Order Confirmation No: 2571372-4479194093

by rudy_713 on Fri May 28, 2021 5:27 pm

Perfect!
Thank you.

rudy_713
 
Posts: 4
Joined: Sat May 22, 2021 3:16 pm

Please be positive and constructive with your questions and comments.