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Damaged screen on Clue
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Please be positive and constructive with your questions and comments.

Damaged screen on Clue

by tundra242 on Tue Nov 02, 2021 2:14 pm

I bought some Clue microcontrollers for work and the display was washed out compared to one I had purchased in the past. I looked in the forums and apparently that is a known issue with the displays with the blue tab on the screen overlay. They had the blue tab on the screen overlay. I thought it was the connection so I tried unplugging and reattaching the display ribbon cable. I didnt press on the display but now it appears to have lines all through it. Can I send it back for a swap? The attached pictures are taken when running the: https://learn.adafruit.com/adafruit-clue/arduino-test
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tundra242
 
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Re: Damaged screen on Clue

by adafruit_support_carter on Tue Nov 02, 2021 2:19 pm

Looks like the CLUE was also used for something? What are the solder blobs left over from?

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Re: Damaged screen on Clue

by tundra242 on Tue Nov 02, 2021 3:13 pm

I developed the timer on a "red" screen protector Clue that I brought from home. I purchased 2 more Clues for use at work. When the bitmaps were unreadable on the "blue" screen protector Clue, I started troubleshooting the screen not knowing that the gamma is a known issue on that version of Clue. The solder is from soldering the wires from a foot pedal to the pads. It wasnt in operation, the display stopped working after I unplugged the display ribbon cable and plugged it back in. I didn't do anything extraordinary when unplugging and replugging the ribbon cable in, but the screen is now non-functional.

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Re: Damaged screen on Clue

by adafruit_support_carter on Tue Nov 02, 2021 5:41 pm

We can replace it this time, since it seems like you were running into a known issue. But if it comes up again, please post here first before trying to self repair.

The red/blue label thing is a red herring. That has been investigated and found not to fully correlate.

Send an email to support@adafruit.com with a link to this thread and your order number and they can send you a replacement CLUE.

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Please be positive and constructive with your questions and comments.