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Received telephoto lens, but it is scratched
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Received telephoto lens, but it is scratched

by AtlantaBob on Thu Sep 16, 2021 10:20 pm

Hi, It's not clear how to return a damaged product. I got an automated email from support@adafruit.com saying to post to a forum, but I didn't see one for returns. I bought the raspberry pi HQ camera plus the wide angle and telephoto lenses. The telephoto lens arrived with several scratches near the center of the lens, but its box is undamaged. I'd like to get a replacement lens. How do I go about doing that?

Thanks,
Bob

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Re: Received telephoto lens, but it is scratched

by franklin97355 on Thu Sep 16, 2021 10:43 pm

You're in the correct place. Can you post a picture of the scratch?

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Re: Received telephoto lens, but it is scratched

by AtlantaBob on Fri Sep 17, 2021 9:32 am

It is difficult to get a picture of scratches on a lens, but here is my best attempt:
https://drive.google.com/file/d/1bSjYuZ4lE9jniu2XjemJzIH3LNlgWIx7/view?usp=drivesdk

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Re: Received telephoto lens, but it is scratched

by franklin97355 on Fri Sep 17, 2021 2:41 pm

Contact support@adafruit.com with a link to this thread and they will get you a new telephoto lens.

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Re: Received telephoto lens, but it is scratched

by AtlantaBob on Fri Sep 17, 2021 3:35 pm

Thank you!

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Posts: 5
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